SDM-HR Operations

2 weeks ago


Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

The role will require maintaining strong customer relationships and transforming the HR services to the next level. The service delivery manager will be required to manage day to day operations delivery and perform tasks such as team management, resolving process issues, create a culture of process standardization and process improvement within the teams, track and report SSC performance. The person should also be well versed with working in a matrix hierarchy/organization setup.

The incumbent should be able to demonstrate strong leadership and teamworking skills with excellent communication and stakeholder management attributes.

Job Responsibilities:

Service Delivery:

· Managing a team of HR Advisors within SSC across teams

· Strong experience in workday

· Managing employee HR helpdesk and lifecycle teams with workday exp.– Talent Management, HR query management/helpdesk, New Hire/Onboarding, Employee data Changes, Transfers, Exits and Absences

· Manage stakeholders across multiple regions – UK, EU, APAC, US

· Lead and Deliver day to day operations – SLA/KPI management, Metrics management, BOI's etc

· Creating and maintaining SOP's & process documentation

· Implementation of HR initiatives to support business through a team of HRSS Advisors and SME's with an aim to improve employee experience and overall engagement

· Lead and support the HR transformation projects within SSC – Process standardization, automation with a goal of consolidating service offerings and best in class employee experience

· Stakeholder Management (Internal/External) – Setup a governance framework and lead discussions with key stakeholders

· Setup quality framework and governance mechanism to maintain accuracy of data input

· Transition Management – Effectively support transition of work within SSC with minimal challenges

  • Manage escalations from business and implement measures/controls in place to mitigate impact on delivery operations
  • Mentor the team, provide training and conduct performance evaluation.
  • Monitor team performance and develop reports / dashboard for customer and management.
  • Review customer feedback and create an improvement mechanism for seamless operations

Education and experience requirements:


• Graduation as a minimum (MBA/PGDBM in HR preferable)


• Experience with atleast 1 HCM system - Workday, Successfactors, Oracle etc (this is a must)


• Experience with at least one CRM tool – ServiceNow, Zendesk, EEP, EIC etc


• years of experience in HRSS domain with at least 5 years in a team management role


• Good knowledge of HR compliances and audits


• Proven track record of implementing / supporting key transformations within the HRSS domain


• Excellent communication skills, proven track record of building strong relationships with stakeholders


• Strong analytical and problem-solving skills; ability to analyze data, understand trends and develop recommendations for action based on the analysis.


• Ability to work within tight timelines, work cross functionally with various teams and multi-task.


• Flexible to work in shifts


• Proficiency in MS Excel and MIS (HR analytics is desirable)

Must demonstrate the following competencies:


• Passion for customer service delivery and result oriented


• Ability to recruit, integrate, inspire, engage, and motivate a team


• Ability to empathize and work under pressure


• Attention to detail – proactive identification of failure points/ risks and develop action/ mitigation plans



  • Chennai, Tamil Nadu, India DXC Technology Full time

    Job Description:Essential Job Functions: Provide support for HR operations, including recruitment, onboarding, and employee data management. Assist in implementing and maintaining HR policies and procedures to ensure consistency and compliance. Collaborate with HR team on employee relations matters, escalating complex issues to senior HR staff. Offer...


  • Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    HR Director, Delivery Workforce Transformation LeadLocation: Anywhere in India but preferred in Chennai or Bangalore, India Must be able to come onsite to a Cognizant office 4 days/week Role SummaryThe HR Director, Delivery Workforce Transformation Lead (DWT) role would oversee strategic India HR initiatives, from design and development through successful...

  • HR Manager Internship

    2 weeks ago


    Chennai, Tamil Nadu, India Smartfusion Corporate Solutions Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Collaborate with HR team and help in recruiting process2. Help employees improve their databases and provide feedback3. Assist in screening resumes and scheduling interviews4. Help the team in HR-related reports and employee queriesNote: The internship duration may vary from 3 to 6...


  • Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a HR Advisory Team ManagerIn this key role, you'll be leading, motivating and developing the skills and technical knowledge of a team of advisers to deliver high standards of service while meeting statutory requirements across multiple jurisdictionsWe'll look to you to proactively support the senior team to determine the strategic direction of the...


  • Chennai, Tamil Nadu, India Ibus Networks And Infrastructure Pvt. Ltd Full time

    About the internship:As a HR Consultant intern at Ibus Networks And Infrastructure Pvt. Ltd, you will have the exciting opportunity to gain hands-on experience in managing statutory compliances for our growing organization. Your role will be crucial in ensuring that we adhere to all legal regulations and standards in relation to employment laws. Key...


  • Chennai, Tamil Nadu, India Lead HR Services Full time

    Job Requirements Job Title: WelderCompany Name: Lead HR ServicesLocation:KrishnagiriSalary: INR 2-2.5 Lacs per annumQualification: 1 - 3 years of relevant experienceJob Description:Join a cutting-edge Electric Vehicle manufacturing company as a Welder and be a part of the future of sustainable transportation Lead HR Services is hiring talented Welders with 1...

  • human resource

    1 day ago


    Chennai, Tamil Nadu, India VELCHAKRA COFFEE PVT., Full time

    Assistant Manager HR Experience 3 to 4 years Education: Graduate / post graduate in Human Resources Execute updated organizational strategies and policies Establish clear objectives for the human resources department and effectively monitor their progress based on smart metrics Supervise internal HR workflows and all work related to databases Lead and...


  • Chennai, Tamil Nadu, India KBR Full time

    Title:Microsoft Dynamics 365 (Finance & Operations) Integration Developer / SupportA Dynamics 365 Finance and Operations Integration Developer is responsible for designing, developing, and implementing integrations between Dynamics 365 Finance and Operations and other systems within an organization. Also will have an opportunity to work with the Project &...

  • Human Resources

    3 weeks ago


    Chennai, Tamil Nadu, India Smartfusion Corporate Solutions Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Assist with recruitment and onboarding processes, including job posting, screening resumes, scheduling interviews, and conducting reference checks2. Assist in HR administrative tasks, including maintaining employee records and updating HR databases3. Contribute to the development...


  • Chennai, Tamil Nadu, India Ensono Full time

    About UsEnsono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...


  • Chennai, Tamil Nadu, India Allset Business Solution Full time

    process Voice Process Banking Collection Type VOICEOUTBOUND SOFT COLLECTIONS Age 18 to 30yrs Education HSC/Any Graduate can apply candidates also eligible to apply Industry Any Org./ Added advantage if they come from Banking Domain Experience 0 - 2 Yrs Language Average communication (English) with & Good in Regional Language Role / Responsibility Should...

  • Team Manager

    1 week ago


    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    SDM|DGM|GMQualification:Education,Minimum Bachelors degree or equivalent practical experience RequiredResponsibility:Stakeholder,Business Management Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. Identify and...

  • Workday Analyst

    2 weeks ago


    Chennai, Tamil Nadu, India Alight Full time

    **Job Description: Workday Analyst****Overview:**We are seeking a detail-oriented and technically skilled Workday Analyst to join our HR systems team. The Workday Analyst will play a critical role in maintaining and optimizing our Workday platform, ensuring that it meets the evolving needs of our organization. This position requires a strong understanding of...


  • Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    JOB DESCRIPTIONRole: UK - PayrollPurpose of roleResponsible for day-to-day processing and running of payroll so that changes to employee are accurately recorded and paid. Also provides first line support to HR managers and employees across the business, responding to basic Payroll queries and signposting employees to policies, procedures, and specialist...

  • Team Leader

    1 week ago


    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Team Manager/Service Delivery ManagerQualification:Information:• Marketline MBA or an equivalent qualification with business knowledge.• Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.Media & Entertainment:• Bachelor's degree or equivalent practical experience...


  • Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Process Executive - Non-Voice Annotation Process (Night Shift):Image annotation (Labelling the digital images)Annotation in Bounding Box, Polygon, Segmentation, Lider etc.Night Shift (4.30 p.m to 1a.m) & Rotational Week offMale Candidates onlyEligibility:Freshers preferably with computer science background with no backlogs.Excellent computer...

  • SSC Leader India

    1 day ago


    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 66480 GBS Chennai, India Job Family : Corporate AccountingReports to : VP GSSO; In-Country : CFO IndiaWork Location : Chennai, Porur Your Tasks:Coordinate with GSSO Leadership, GPM organization, Corporate Global Functional Leads, regional leaders & in-country divisional leaders to continue to plan, structure, grow and lead a multi-billion euro,...

  • Business Analyst

    1 day ago


    Chennai, Tamil Nadu, India World Bank Group Full time

    Job DescriptionDescription –>WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank's Financial & HR services, which include Human Resources, Corporate Finance, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional finance (managing donor contributions from...

  • Senior Manager

    1 month ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Manpower planning and budgeting in consultation with Business Heads of different functional & operational areas as part of the annual Strategic planning & Business planning process Interacting with Management and Departmental Heads for devising and implementing HR Policies & Procedures in line with the vision & mission and regulatory environment Ensure right...

  • Team Lead

    1 month ago


    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Service Delivery Manager - HR OpsQualification:Professional qualificationsIntermediate/ Upper Intermediate as minimum standard of English.Experience:4 – 6 years relevant experienceSkills Required:Should have end-to-end experience in US payroll operations & Customer ServiceCommunication skills should be excellentShould have people handling & client handling...