PLM - Key User KU / Trainer Job Details Alstom

2 weeks ago

Bengaluru, Karnataka, India timesjobs Full time
PLM - Key User (KU) / Trainer

Date: 26 Apr 2024

Location:
Bangalore, IN

Company:
Alstom


Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation.

Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions.

Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

JOB TITLE & JOB CODE
Job Title (Job Code): PLM Rolling Stock (RSC) Key-User (KU).

Applicable for domains:
Engineering, Industrial, CCM.

PURPOSE OF THE JOB
The PLM4A RSC site Key User is the Mtier/Tools referee (Engineering, Industrial, or Transverse) for his/her Site. In "running" phase, Key-user is the first level of support for operational users.

He/She ensures that the "Core model" Solution is well understood and used at the plant level, according to processes & rules issued by the mtier.

Support site Digital Continuity Officers (DCO) / Programme Manager (PM) in deployment and cultural change activities.

He/She is the main interface between:
PLM4A RBPEs (Experts), End-users, Central M&T (Methods & Tools).

Monitor site maturity level (processes and solution adhesion) against target

Note:
this position is in the continuity of current Delmia or DMA KU positions.

ORGANISATION

Reports directly to:
The head of stream he is dedicated to (department director or other manager).

Reports functionally to:
Regional organization (RBPE) DCO
Direct reports
Functional reports
Network & Links
Internal

PLM4A RSC Region Deployment Manager & RBPEs
Site RSC management (incl. SED, SID)
Site RSC Engineering, Industrial & SC KUs / Mtiers
PLM4A KU network
PLM4A Program teams
IS&T of the site (if any)

External

MAIN RESPONSABILITIES
Key-User ensures the appropriate support to end-users concerning his perimeter
Key-User trains end-users, both for process appropriation and IS tool, in stabilized mod. The KU has been trained to train the trainer cessions. In the deployment phase, Key-user will be helped by the deployment team.
Key-User is capturing incidents & defects raised by end-users. He/She processes characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmits them to the appropriate support team
Key-user consolidates needs of enhancement in this domain at plant level: Identifies business needs and writes request for change. Propose methodologies improvements to RBPE who will request the validation of Central M&T
Key-User are in charge to test new functionalities or other upgrades of the solution. Key-User is the leader of coherence of data for his stream within his/her site

Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules).

Key-User supports RBPE for local translation of documentations. Key-User manages the accounts access in his stream, according to internal control rules
On request, support RBPE in cross-functional workshops/methodologies or support mission to other sites

MAIN REQUIRED COMPETENCES
Educational Requirements

Mandatory:
Graduated from University or Engineering School

Desirable:
Experience

Mandatory:
Experience of 5 years minimum in the Industry. Knowledge of RSC Engineering / Industrial processes and M&T

Desirable:
Railway Industry
Competencies & Skills

Essential leadership to drive technical solutions
Ability to Train others
Ability to work in an international environment
Problem-Solving abilities
Conversant with IT tools
Continuous improvement spirit
Team spirit
English fluent
Synthesis & good communication
Resilience

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrows mobility.

Thats why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.

Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Job Segment:
PLM, Management

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