Technical Services Lead

3 weeks ago

Mumbai, Maharashtra, India Lionbridge Full time

TECHNICAL SERVICES LEAD

Position Summary

The job involves coordinating and leading a team of Desktop Publishers working on a specific project within several languages and enhancing technical DTP skills. Working on a specific project within several languages and with DTP tools and applications. The objective of Technical Service Lead is to plan and execute the DTP production cycle. Analyze the source materials received from customers and create efforts & TAT estimations for budget and scheduling purpose. Will be aligned with Tech Vertical and Strategic Accounts.

What You Will Do

  • Ensuring that resources and specialists are in place with the assistance of DTP Manager and DTP Outsourcing Manager.
  • Initiate, Plan, Execute and Close the production cycle of DTP.
  • Communicating and tracking Project progress with Internal Stakeholders in process.
  • Resource management by aligning with internal and local partners.
  • Conducting a risk analysis and creating a plan to mitigate on project level.
  • Solving problems and conflicts as they arise.
  • Meeting customers to discuss their DTP requirements.
  • Liaising with project managers, coordinators and team leads of other groups - in planning the project schedule.
  • Keeping the Project Manager and DTP Manager well informed on the status/progress of the project.
  • Track and report performance feedback to external resources and the DTP Outsourcing Manager.
  • Research of DTP material, tools and packages.
  • Ensuring that all DTP procedures are duly observed.
  • Train DTP Specialists when necessary.
  • Achieving the goals assigned by the DTP Manager and Project Managers.

To Be Successful You Will Have

  • Clear Goals: To have a clear vision of what you want to achieve. Setting specific, measurable, achievable, relevant, and time-bound (SMART) goals.
  • Hard Work and Discipline: Success is rarely achieved without hard work and discipline. Consistent effort, dedication, and the ability to stay focused on tasks are crucial.
  • Effective Communication: The ability to communicate clearly and effectively is essential in various aspects of process. This includes interpersonal communication and written communication.
  • Adaptability: The ability to adapt to changing circumstances and embrace new challenges is crucial. Must be agile to adapt new scenarios and challenges.
  • Time Management: Individual need to be often skilled at managing their time efficiently. Prioritizing tasks, avoiding procrastination, and maintaining a healthy work-life balance.

In Return, You Can Expect

  • Ongoing career opportunities at a repeat Forbes & Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".
  • Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.
  • To work with a passionate and diverse team of specialists from across the world in areas such as Content creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.
  • Currently working in hybrid mode. Must be present in office twice in a week.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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