Customer Service Executive

3 weeks ago

Chennai, Tamil Nadu, India timesjobs Full time
Customer Service Executive - Telecom Network Operations and Maintenance

Date: 17 Jul 2023

Location:
Chennai, India

Company:
Tata Communications

Job Family Descriptor

Responsible for creating and maintaining infrastructure necessary for the growth and upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability.

Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission-critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary coordination on certification and field-level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution.
Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region.

Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE, etc.) To lead, drive, and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments.

Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for the maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing the cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments.

Broad outline of the Role

Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction.

Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.

Operational role which is responsible for delivering results that have a direct impact on the achievement of results within Telecom Network Operations and Maintenance.

Works under direct supervision.

Able to identify problems and provide inputs to improve, change, or adapt existing methods and techniques drawing from personal experiences and feedback.

Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialization.

Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.


Education:
Graduate in any discipline

Experience: 4-8 years experience in project management and/or crisis management
Purpose - Broad objective of the role

Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters

Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

Job Segment:
Operations Manager, Telecom, Telecommunications, Network, Compliance, Operations, Technology, Legal

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