Operations Manager Order management
1 month ago
Plans and monitors the resource deployment.
Staffing plan and actively participate in work allocation.
Experience from "Software licensing, Customer Support, Invoicing
Experience in understanding contracts/agreements for processing an order in the system.
Should be flexible to work in any shifts and "Work from Office" mode.
Quality planning – Reviews the service quality plan and work with quality team on building quality control, assurance, and improvement.
Work allocation – Reviews the staffing plan in order to achieve the production target.Excellent in communication and co-ordinates with both internal and external stakeholders
Customer relationship – building strong relationship with client and enhance the customer experience index.
Team handling experience with 70+ members
Excellent knowledge on business metrics and deliver value added project benefit to the client.
Very good understanding of Order flow, managing holds, invoicing, handling any disputes etc.
100% work from office with 24/5 rotational shift
Role Designation:
Operations Manager
Location:
Bangalore
Job level: 12 to 14Lacs
Shifts: 24/5 rotational shift
White Horse Manpower, get placed in Fortune 500 companies.
#12 Office156, 3rd Floor, Jumma Masjid Golden Complex Jumma Masjid Road, Bangalore 560051
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