Global Billing Operation
1 month ago
Basic Purpose of Job:
The GBO Business Support Manager will be responsible for solutioning and attending queries related to the billing process including Setup and Invoicing from the Client Reps, Clients, RM's, and Business. It will be also essential to communicate the overall Reporting and Controls requirement of GBO to the CS teams across countries & regions using the service.
The team would have a small and a complex engagement model (related to various Business and regions) on a day-to-day basis. The individual will be directly responsible for the daily management of accurate, consistent, and timely deliverables of queries. This individual will support in invoice preparation and review including receivables analytics.
In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.
Responsibilities:-
Business As Usual (BAU) Activities:
- Actively supporting a portfolio of projects to drive increased client satisfaction and change within our operating model to meet Account Plan objectives
- Collaborate closely with all team members internally and externally
- Identify and escalate issues and blockers preventing successful delivery
- Assess program performance to apply continuous improvement to maximize ROI
- Prepare reports & decks for SteerCo's and clients' meetings
- Recommend practical strategies to improve delivery effectiveness
- Adopt "owner's mindset", work independently, and effectively manage timelines
- Manage resources to assist with ad-hoc invoice projects
- Measure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with management
- Must serve as a subject matter expert on particular invoice-related issues
- Coaches the team and gathers feedback for performance appraisals wherever applicable.
Process Re-Engineering, Standardization, and Automation:
- Assist with the process of Re-Engineering, Standardization, and Automation efforts for invoicing
- Responsible for ongoing process improvements
Expectations:
- Bachelor's/Master's Degree in Finance, CPA Qualified with an experience minimum of 8 to 10 years working with invoices in a global billing function at a large financial services institution.
- Demonstrates leadership in improving/building out the invoice function for multiple geographies and business areas
- Assist with client solutioning processes and driving similar centralization of the end-to-end activities for the major financial institutions
Skills required:
- Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)
- Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes
- Pride of ownership with the ability to deliver high-quality results timely
- Excellent communication & organization skills
- A keen focus on problem-solving and driving solutions
- Very strong knowledge of project management principles
- Be comfortable in an evolving environment Highly organized with the ability to multi-task and work under high-pressure deadlines
- Must be able to work in a fast-paced environment
For further information, and to apply, please visit our website via the "Apply" button below.
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