Associate Director

1 month ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The cluster ops head would be responsible for ensuring the successful operations
management of his cluster operational data center facility, ensuring 100 %
Datacenter power & cooling uptime into the GDCO India.
In satisfying the essential duties listed below, this role will report to the Sr.
Director of Operations and will direct all DC Site Leads on a regular basis.
Additionally, this role will interface with NTT GDCI transition & service delivery
team, quality & risk management team & IBMS automation team to ensure the
global quality standards, customers delivery projects and IBMS / automations
are successfully implemented, and operations management delivered in the data centers.

What you'll be doing

1. To support enhance DC operations excellence & focused cluster wise approach towards DC operations life cycle management.

2. Meeting Customer's SLA / SOW, contract management, ensuring best of the customer experience, to participate customers review meetings i.e., weekly, monthly, quarterly etc.

3. Work closely with Transition lead for effective new projects handover and takeover.

4. Employee performance management / team learning & developments etc.

5. Vendor contract management.

6. Develop Capex & Opex management and ensure adherence on the same.

7. Drive energy efficiency and cost savings project.

8. Develop and implement the DC Operations delivery strategy for the region to ensure timely planning and execution of all customer projects adhering to defined standards of cost and quality.

9. To support DC quality & risk assessment and management process.

10. Implement NTT global standards, processes, and policies in the data center.

11. Periodic monthly management reporting.

12. Leverage data center best practices and standardized data center operations management & reporting.

13. Devise the Zonal DC Facility operations and process improvement strategy. Build and maintain networks with customers, service delivery, consultants, project team etc.

14. Provide functional guidance to all Zonal sites to ensure standardization of operations and execution practices across the organization.

15. Develop and implement the DC Operations delivery strategy for the region to ensure timely planning and execution of all customer projects adhering to defined standards of cost and quality.

16. Interface with DC Business, Sales and Technology to Coordinate Facility Utility and Infrastructural needs.

17. Periodically track and monitor progress on - improvement areas- identified to ensure better operational excellence across regions.

18. Drive cost savings through process standardization and effective Operation/project management practices across specific projects within the region.

19. Foster an environment of learning, excellence, and innovation within all aspects of teamwork

20. Mentor and coach subordinates to develop the team's capabilities, succession planning and build a strong operations management team.

Skills Summary

What will make you a good fit for the role?

1. Ability to be highly confidential

2. Brief knowledge of ISO standards, ISMS, ITSM, BCMI, local statutory and compliance essential.

3. Brief knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations)

4. Excellent verbal and written communications skills 5. Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)

6. Extensive hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical & electrical systems.

7. Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.

8. Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one line

9. Ability to conduct power system capacity, safety, and code compliance assessments

10. Ability to train the Critical Facilities Staff on systems and procedures.

11. Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT

12. Analytical thinking, problem solving, customer oriented, and commitment to quality and risk management.

Workplace type:

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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