Field Executive

1 month ago


Mumbai, Maharashtra, India timesjobs Full time

JOB DETAILS
Min. 3 years experience in delivery, supply chain, the Last-mile operation sector or in Transport Industry
Good understanding of customer service management
Good Communication & problem-solving skills
TR (Transport Commercial) Permit Licence Must
Knowledge of general delivery applications. E.g. Ola, Zomato, Grofers, Etc
Min 12th pass or any other equivalent Diploma.
Good Knowledge of Region and local area.
Preferably from Auto mobile service industries or similar organization. E.g. DriveU, Drivezy, Zoomcar, , Etc.

Responsibilites :
Daily Completion of already aligns pick up and drop of customers
Completing the inspection and survey within the TAT
Following daily route planning to complete customer inquiry as per the aligned by team and as per the priority
Handling overall assigned Complaints and inquiries of the customer with responsiveness
Prompt updating of information to all the shareholders and in the system
Updating all the each case-related information into respective team & the system
Ensuring order fulfilment and related customer service KPIs including MIS reports
Proactively be involved with continuous inventory management
Adhering to company policy regarding ground discipline and representation
Ownership of Vendor or company owned assets
Taking Ownership & responsibility of Customer asset while pick up and drop

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