Team Leader

1 month ago


Gurgaon, Haryana, India timesjobs Full time
:
Team Leader - GGN

Location:
Gurgaon, IN, 122003

Job Segment:
Manager, BPO, Call Center, Management, Operations, Customer Service

Req ID#:
382357

Education:
Graduate

Responsibilities:
Team management experience
Communication skills- B2 High/C1 Level
Minimum of 1 years experience within a contact Centre environment as a Team Manager
Experience within customer services (Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Team Leader US - Gurgaon

Education:

HSC

Experience:
Minimum 1 year of experience as a TL

Process:
International (International Process only should apply)

Background:
BPO Experience

Shift Window:
24 x 7

Weekoffs:
Any 2 days in a week

Experience Target:
Experience in handling team; have managed clients; hands on excel and people management skills

Skills:
Good communication skills; Excel knowledge; People management; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period:
Minimum 30 days or immediate

Responsibilities:
Team management experience
Communication skills- B2 High/C1 Level
Minimum of 1 years experience within a contact Centre environment as a Team Manager
Experience within customer services (Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking
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