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Team Leader, Operations

3 months ago

Gurgaon, Haryana, India Concentrix Full time
Description

Concentrix is a global business services company that specializes in customer engagement and enhancing business performance. We collaborate with forward-thinking leaders worldwide to future-proof their businesses, stay ahead of the competition, and exceed customer expectations.



Key Responsibilities:
  • Responsible for meeting all client SLAs and performance parameters
  • Support the team by being the first point of contact for customer queries
  • Build strong relationships within the team to align with the customer's vision and values
  • Demonstrate excellence through team building and effective leadership
  • Identify and address underperformance areas
  • Develop team members and provide necessary support
  • Act as a central contact for the team and senior management
  • Ensure quality reporting and establish effective measurement systems
  • Real-time monitoring and issue troubleshooting
  • Coordinate operational, IT, and HR issues
  • Manage team attrition and absenteeism
  • Implement performance management and training opportunities
  • Ensure seamless operations and high customer satisfaction
  • Follow execution governance model and communication plans
  • Manage personnel performance and discipline
  • Provide expertise and leadership in the designated area
  • Drive continuous improvement initiatives
  • Follow up on internal customer queries promptly
  • Manage staff engagement and motivation
Desired Skills:
  • Associate degree in relevant field with 2-4 years of experience
  • Motivated individual with coaching skills
  • Work well under pressure and see tasks through completion
  • Excellent oral and written communication
  • Ability to lead, multitask, and meet deadlines
  • Mentoring and coaching capabilities
  • Willingness to work flexibly
Educational Qualification

Graduation / Diploma (15 years of formal education) in any discipline.

Disclaimer:

Concentrix and its authorized partners never request candidates for any fees in exchange for offer letters. Authentic communication from Concentrix features official letterhead and authorized signatures.

Location: IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl

Language Requirements:

Time Type: Full time