Staff UX Researcher

4 weeks ago


Hyderabad, Telangana, India ServiceNow Full time
Company Description

At ServiceNow, our technology helps the world function smoothly, and our team makes it all happen. We work quickly because the world doesn't wait, and we come up with innovative solutions that set us apart from others, benefiting our clients and communities. When you join ServiceNow, you become part of a dedicated group of individuals who are always eager to learn and create. We understand that you do your best work when you're living your best life and bringing your unique skills to the table, so we strive to support you in every possible way. Together, we dream big and support each other to make those dreams a reality. The future is bright, and it all begins with you.

With over 7,700 clients, we cater to around 85% of the Fortune 500 companies. We take pride in being recognized as one of the Best Companies to Work For by FORTUNE 100 and one of the World's Most Admired CompaniesTM.

Explore more about our company culture on the Life at Now blog and get insights from our team members about their enriching experiences at ServiceNow.

Not sure if you meet all the job requirements but feel enthusiastic about the position? We encourage you to still submit your application. At ServiceNow, we are dedicated to fostering an inclusive atmosphere where every voice is valued and respected. We welcome candidates from diverse backgrounds and unconventional paths who may not have a traditional connection to this role. We believe that skills and experiences are transferable, and having a vision for the future makes you a strong candidate.

Job Description

What you will be doing in this role:

  • Advocate for customer needs throughout the product and design lifecycle, from initial research to design validation and customer adoption across various product lines
  • Utilize and tailor suitable research methodologies for specific project requirements
  • Engage with customers to grasp their unique product needs, including defining and consolidating user profiles, use cases, and specific UX improvement areas
  • Collaborate with Product Managers and Designers to influence product strategies and development roadmaps
  • Validate feature and design decisions through participatory design, early concept testing, and usability assessments
  • Analyze and synthesize qualitative research and quantitative data to derive actionable insights and recommendations
  • Communicate research findings through deliverables such as user profiles, personas, user journeys, and task analyses
  • Provide guidance and mentorship to team members and promote the importance of user-centered design practices across the organization
Qualifications

Your qualifications:

Essential Qualifications (Must-have):

  • BA/BS degree or higher in Human-Computer Interaction, Psychology, Human Factors, Anthropology, Design, or related fields
  • Extensive experience in applying customer-centric research methodologies to product development
  • Proficiency in planning and executing research studies, including defining objectives, developing sample plans, and selecting data collection approaches
  • A robust portfolio showcasing impactful research work, including detailed methodologies, your role, and the insights garnered

Preferred Qualifications (Nice to have):

  • Minimum of 7 years' experience conducting customer-centered research. Possession of a Master's degree or PhD is a plus
  • Ability to create insightful questions that resonate with both technical and business-focused users of enterprise software
  • In-depth knowledge of UI design, usability evaluation techniques, task analysis, and experimental design
  • Experience in crafting and executing online surveys and qualitative research techniques
  • Strong presentation skills to simplify complex technical topics for various audiences
  • Quick grasp of new technical concepts
  • Experience in mentoring junior team members and contributing to their professional growth

JV22

Additional Information

ServiceNow is an equal opportunity employer. We value diversity and are committed to creating a workplace where everyone is treated with respect and fairness. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, gender identity, marital status, veteran status, or any other legally protected status.

At ServiceNow, we believe in flexible work arrangements and trust our employees in this distributed work environment. Discover more about our work styles - flexible, remote, and on-site.

If you require assistance or accommodations during the application process, please reach out to us for support.

For roles involving access to restricted technical data subject to export controls, ServiceNow may need to obtain specific government approvals. Employment is subject to such approvals.

Please be cautious of fraudulent job postings. Learn how to identify and protect yourself from scams. Genuine career opportunities with ServiceNow can be found only on the official ServiceNow Careers website.

Content provided under license from Fortune and Fortune Media IP Limited. ServiceNow is not affiliated with, endorsed by, or endorsed by Fortune or Fortune Media IP Limited in any way.



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