Proactive Risk Manager

1 month ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Lead Product Consultant

Qualification:

Science / Engineering graduate

Responsibility:

Pre Sales:

  • Participate in the pre sales stage (eg preparation of marketing materials and collaterals, client calls, demos) proposals and business development activities to ensure technical feasibility.
  • Create solutions based on the customer needs and review estimates to prepare for RFIs and RFPs.
  • Seek opportunities in mining the relationship to provide lasting value to the customer and share the same with the account team.

Product Consulting:

  • Work with the client technical team, understand the eco system.
  • Analyze customer requirements, challenges from an IT and business process perspective by interacting with the customer architects / SMEs and reviewing documentation.
  • Provide recommendations (eg product implementation, platform identification, architecture suitability, gap analysis, customization/bolt on development and integration, product maintenance) to address the same.
  • Create the solution architecture.
  • Present the benefits of the solution.
  • Lead Proof of Concept for the business problem.
  • Provide inputs on technical robustness and scalability of the product to the LPC.

Project Management:

  • Interact with customers to identify customer expectations and ensure all customer issues are resolved appropriately.
  • Prepare estimation guidelines.
  • Review estimates and impact analysis, etcas prepared by the Senior Product Specialist.
  • Understand the complexity of the projects, identify and involve the right mix of resources.
  • Identify the tracks / modules and allocate the same to Senior Product Specialists.
  • Identify the various stakeholders.
  • Identify the dependencies and manage the same.
  • Oversee offshoreonsite coordination to ensure transition of information (handshake) and query resolution related to project execution and report updates.
  • Prepare and track project plan.
  • Perform key project management activities like planning, work allocation and tracking, endtoenddelivery, daytoday interaction with onsite, status reporting, performance reporting, quality assurance activities, etc.
  • Maintain documentation (eg defect prevention checklist, metrics etc).
  • Collate status report and present the same to the customer.
  • Work with the various track leads to ensure delivery.
  • discuss and resolve feasibility issues with the customer.
  • Coordinate with the SQAG (quality team) to meet project/process compliance.
  • Review outofscope requirements with respect to development and client as brought up through internal project review sessions.
  • Review all change requests to ensure that processes are adhered to.
  • Identify the impact of the same.
  • Share and negotiate with the customer on effort, timelines and cost.
  • Review billing data and raise invoices.

Design and Implementation:

  • Provide guidance to the team from a product perspective and suggest solutions.
  • Participate and provide inputs in design and architecture reviews.
  • Identify issues & drive them to closure.
  • Handle delivery with minimum escalations.
  • Review all deliverables as per the delivery checklist.
  • Conduct demos for customers as and when required.

Innovation:

  • Identify best practices, share and ensure adoption of best practices (eg architectural artifacts, interface, tools etc) by the team.
  • Collate, centralize & institutionalize all solution enablers developed by individual projects.

Capability Building:

  • Prepare summary & detailed case study for the project.

Knowledge Management:

  • Follow up with team members to ensure updation of all relevant documents in Knowledge Management post completion of each project/module.

People Management:

  • Analyze team's capabilities (SWOT) and allocate work efficiently.
  • Resolve conflicts within team members.
  • Support team building activities, Provide administrative support.
  • Provide inputs on goal setting and performance appraisals of team.
  • Identify skill gaps and training needs required.
  • Provide input into the learning and career plans for team members.
  • Identify training needs of team members and provide coaching support to them.
  • Mentor team.
  • Nominate team for awards.
  • Conduct training through academy and induction of new team members.

Must Have Skills

  • ACI - Card & Merchant Mgt

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