Senior Engineer-After treatment system support
1 month ago
DESCRIPTION
Key Responsibilities:
RESPONSIBILITIES
Competencies:
Communicates Effectively: Develop and deliver communications that cater to the unique needs of different audiences.Customer Focus: Build strong customer relationships and deliver customer-centric solutions.Develops Talent: Help people meet their career goals and the organization's goals.Manages Complexity: Understand and solve complex problems effectively.Manages Conflict: Handle conflict situations effectively.Self-Development: Seek new ways to grow and be challenged through formal and informal development channels.Health and Safety Fundamentals: Promote health and safety behaviors to contribute to an injury-free workplace.Diagnostics Application: Translate customer complaints into troubleshooting plans, using specialized tools and software to diagnose and resolve issues.Electronic Service Tool Application: Use appropriate electronic tools for maintenance, diagnosis, and troubleshooting.Engine Systems Interactions: Analyze interactions of internal and external systems to diagnose and repair issues.Product Repair and Maintenance: Follow guidelines to repair and maintain products, ensuring quality and minimizing customer costs.Service Documentation: Accurately document customer, equipment, and technical information.Technical Escalation: Use available resources to elevate technical issues, ensuring timely and accurate resolutions.
Education, Licenses, Certifications:
Preferred: Apprentice Trained Engine TechnicianVocational diploma from a relevant technical institutionLocally valid driving permitMay require licensing for compliance with export controls or sanctions regulations.
QUALIFICATIONS
Experience:
Significant field service work experienceExpert-level knowledge of and/or experience with engine productsCustomer service experienceExperience providing technical advice and coaching to junior technicians (preferred).
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
ReqID
Relocation Package No
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