Senior Engineer-After treatment system support

1 month ago


Pune, Maharashtra, India Cummins Full time

DESCRIPTION

Key Responsibilities:

Support aftertreatment system (ATS) related issues from the field.Establish and develop productive customer relations, ensuring prompt and efficient attention to customer needs.Apply specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.Perform preventative maintenance on engines and related components as per documented schedules and standards.Escalate unresolved issues to product specialists or supervisors.Coach and develop technicians and apprentices, providing work direction and reviewing repair plans and parts lists.Complete required documentation, such as service worksheets, timesheets, and warranty claims, via handwritten forms or business system input screens.Identify additional sales and service opportunities with customers.Maintain cleanliness and proper operation of service vehicles and tools.Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, reporting any issues to site management and supervisors.
RESPONSIBILITIES

Competencies:

Communicates Effectively: Develop and deliver communications that cater to the unique needs of different audiences.Customer Focus: Build strong customer relationships and deliver customer-centric solutions.Develops Talent: Help people meet their career goals and the organization's goals.Manages Complexity: Understand and solve complex problems effectively.Manages Conflict: Handle conflict situations effectively.Self-Development: Seek new ways to grow and be challenged through formal and informal development channels.Health and Safety Fundamentals: Promote health and safety behaviors to contribute to an injury-free workplace.Diagnostics Application: Translate customer complaints into troubleshooting plans, using specialized tools and software to diagnose and resolve issues.Electronic Service Tool Application: Use appropriate electronic tools for maintenance, diagnosis, and troubleshooting.Engine Systems Interactions: Analyze interactions of internal and external systems to diagnose and repair issues.Product Repair and Maintenance: Follow guidelines to repair and maintain products, ensuring quality and minimizing customer costs.Service Documentation: Accurately document customer, equipment, and technical information.Technical Escalation: Use available resources to elevate technical issues, ensuring timely and accurate resolutions.
Education, Licenses, Certifications:

Preferred: Apprentice Trained Engine TechnicianVocational diploma from a relevant technical institutionLocally valid driving permitMay require licensing for compliance with export controls or sanctions regulations.
QUALIFICATIONS

Experience:

Significant field service work experienceExpert-level knowledge of and/or experience with engine productsCustomer service experienceExperience providing technical advice and coaching to junior technicians (preferred).
Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID

Relocation Package No

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