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Application Management, Analyst

3 months ago

Cochin, Kerala, India Alight Full time

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts, Strada blends leading-edge technology with human

ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, pls visit Strada Global Page

Duties (include but are not limited to)

  • To work as part of a busy Tier 2 support team, resolving incidents/problems adhering to the agreed SLAs
  • Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms
  • Act as Tier 2 project resource for implementation projects
  • Tier 2 support, reporting, prioritising, analysing and resolving incidents to resolution
  • Ensure compliance with all documented procedures
  • Escalation of faults/bugs/changes to development or management teams
  • Understanding of the importance of SLAs for the customer communities
  • Act as the dedicated point of contact for Application Software troubleshooting
  • Ensure ongoing system performance and stability
  • Monitor any allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
  • Identify resolutions for issues in the first instance
  • Escalate issues to development or third-party vendor, as required
  • Manage user licenses etc.
  • Be able to work flexible working hours, including shift working and weekends, as and when required
  • Get involved in any other business activities as required

Competencies

  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective

Education / Experience / Skills

  • An IT Graduate or any Graduate with a work experience of 4 plus years working on IT Support Team
  • Strong interpersonal/team skills
  • Excellent verbal and written English
  • Excellent communication and client facing/customer service skills
  • Proven ability to think logically
  • An adaptable attitude, wanting to provide a good service
  • Stress tolerance and Self-motivation
  • Microsoft Systems – Excel, Word, Powerpoint is a must to have. Access and Visio could be a good to have.
  • Work knowledge on SAP Systems – Concur, CATS or work knowledge on Workday Application Modules – Financial Management, Spend Management, and Time Tracking Management
  • Knowledge in Testing of applications, especially Unit testing and User Acceptance Testing.
  • Relevant technical knowledge of finance systems
  • Previous experience in a customer services role
  • Ability to quickly learn new applications and technologies
  • Analytical bend of mind to understand and resolve incidents

Language

  • Required: English

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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