OTC Senior Analyst

4 weeks ago

Bengaluru, Karnataka, India Diageo Full time

Job Description :

ROLE PROFILE

Job Title: Accounts Receivable and Cash Applications Clerk

Level: L6A

Reports To: Accounts Receivable and Cash Applications Team Leader - Process Excellence

Department: STC

Context/Scope

Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you'll meet teams of people who are very good at what they do and who enjoy doing it.

Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world class efficiency, business agility and growth, liberating and equipping our markets to win.

Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team passionate about delivering the STC Service to specific countries within the E2E Commercial Tower.

The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures accurate operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting.

Dimensions of the role

STC deals with some customers resulting in some orders and collection of around 9 billion GBP an annual base.

The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.

Purpose of Role:

Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.

Required Capabilities:

Accuracy, attention to detail

Ability to communicate clearly in English

Knowledge of or ability to learn STC process and systems

Understands and complies to controls in own area

Ability to effectively prioritise and deliver on promises

Proactive, solution-focused mind-set and positive "can do" attitude

Ability to take ownership for standardization, automation

Ability to work in often pressurized environment

Receptive to feedback and is willing to learn from mistakes

Active teammate

Accountabilities:

Lead all Clearing and Billing tasks, immediately call out issues

Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)

Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers

Monitor interfaces, resolve all interface and EDI related issues

Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)

Manage relationship with STC Customer Experience Team

Maintain Desktop Training Procedures

Continuously support standardization and automation, system and operational improvement initiatives

Actively promote the CARM (Sarbanes Oxley)/Control agenda

Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)

Implement Anti-Money Laundering and OFAC checks as appropriate

Reporting (daily, weekly and monthly reports)

Any other tasks requested by line manager

Key performance indicators

Unallocated Cash

Ledger Quality – untexted, unreasoncoded items

Timely credit blocked order release according to market needs and 3PL order transfer timelines

Timely direct debit and outgoing payment runs according to market needs

SLAs

No hidden operational risks and issues

No control failures

Qualifications and Experience Required:

Essential

High accuracy

Fluent English language skills – company language

Solid PC literacy, strong Excel skills

Desirable

College or university Degree

Experience in a Finance / Accounts Receivable role

STC process knowledge and working experience

System skills (SAP Order to Cash knowledge)

Barriers to Success in Role (Optional):

Lack of English language knowledge

Lack of accuracy, attention to details

Difficulties in setting priorities and in working independently

Difficulties with demonstrating ownership

Not a team player

Flexible working options

Full time role, flexibility needed according to time zone of serviced markets

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ )


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