Coach_MUM

3 weeks ago

Mumbai, Maharashtra, India Foundever™ Full time
Job Summary

Team Leader- Operations –Voice /Blended (US)

Roles and Responsibilities:
1 Should have Team Handling Experience

2 Should have 1+Years' Experience as Team Leader

3 Should exhibit People Management Skills.

4 Should be aware of the various Operations and Client Metrics.

5 Strong analytical, solving skills with strong MS Excel skills.

6 Needs to have the drive to achieve given targets.

7 Process adherence (Check, analyze, Control & Improvement).

8 Drive & adhere to Policies & Procedures.

9 Should be well versed in coaching & providing feedback

10 Basic exposure to excel.

11 Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills

  • People Management skills
  • Client Management skills
  • Process Management skills
  • Coaching and Training
  • Feedback and Performance Management skills
  • Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
5 Days Working Role

Work from office opportunity

Education Target:
Minimum Graduate (Any Bachelor's Degree)

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    : Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills with...

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    COX Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...

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    Mumbai, Maharashtra, India timesjobs Full time

    : Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills with...

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    Mumbai, Maharashtra, India timesjobs Full time

    COX Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...

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    Mumbai, Maharashtra, India timesjobs Full time

    COX Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...

  • Coach MUM Job Details Foundever

    4 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    : Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills with...

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    Mumbai, India Foundever Full time

    Coach_MUM Req ID#: 384551 Mumbai, India, IN, 400072 Job Description: Job SummaryTeam Leader- Operations –Voice /Blended (US)Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years’ Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client Metrics. 5 Strong...

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    Job SummaryTeam Leader- Operations –Voice /Blended (US)Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years’ Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client Metrics. 5 Strong analytical, solving skills with strong MS Excel skills.6 Needs to have...

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    Mumbai, India timesjobs Full time

    : Coach_MUMReq ID#: 384551Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills with...

  • Coach MUM Job Details Foundever

    4 weeks ago

    Mumbai, India timesjobs Full time

    : Coach_MUMReq ID#: 384551Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills with...

  • COX Coach MUM Job Details Foundever

    1 month ago

    Mumbai, India timesjobs Full time

    COX Coach_MUMReq ID#: 384551Location: Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...