Back Office Executive
3 weeks ago
Roles and Responsibilities:
-01
- Manage and update Insurance Member and Plan data on multiple systems.
03- Processes customer requests in a timely and accurate manner.
04- Communicates with customers through written correspondence.
05- Using PC application and functions such as Excel and Word to update and load data sets.
06- To answer queries coming from end user customers in a polite and professional manner.
Skill Set Required:
-01
- Good typing speed (25 wpm with 80 PERCENT Accuracy).
03- Excellent Keyboard Skills
04- Demonstrates a strong customer service orientation.
05- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied.
06- Excellent English communication skills - both verbal and written with a very good command over English grammar
07- Excellent listening skills
08- Should be flexible to work in night shifts.
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