Plum - Operations Executive

1 month ago

Bengaluru, Karnataka, India timesjobs Full time
Operations Executive
Bengaluru

Position:
Customer Success / Operations Executive

Employment Type:
Full Time

Location:
On-site

About Plum

Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.

Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation.

A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to insure 10mn lives by 2025.

Backed by leading global investors including Tiger Global, and Sequoia Capital, we help companies care better for their employees by providing.

About the Role
The Customer Success Team at Plum is the guardian of user experience of all Plum members.

A Customer Success :

Operations Executive in the endorsement team works closely with our insurance partners to facilitate the insurance activation and deactivation process of our members.

You will directly communicate with the decision-makers of various organizations over the phone and email and will be responsible for overall delight.

Roles and Responsibilities

Own all metrics around speed and delight. Our users love lightning-quick resolutions and engaging conversations.

Via email and phone, you will engage with the decision makers and insurance partners to deliver timely and qualitative closures.

Liaise and build relationships with partners. Insurance partners play a crucial role in enhancing Plums ability to deliver a stellar service. You will on a daily basis interact with insurance partners towards achieving the set objectives.
You are good at math. You know your way around numbers. You are someone who likes to arrive at accurate sum totals flawlessly. You are someone who can use excel/google sheets to tabulate data easily.
You are disciplined and organized. Endorsement is a recurring activity.

To succeed, you will need precision, adherence to set SOPs and continuous engagement with relevant stakeholders to reach set goals.

You are empathetic. Your empathy should ease the complexity that exists in this space and further establish crystal clear clarity with your
You are the best communicator around: Your written and verbal communication is best in class.

Use of modern CRM tools:
You have established comfort levels in navigating CRM applications like Freshdesk, Hubspot, Intercom, etc, or similar. MS Office, Google Suite are table stakes on your resume.

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