Seasonal Benefits Administrator MyHR Benefits

5 days ago

Hyderabad Secunderabad, India timesjobs Full time
This is a seasonal contract role for 6 months.

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case, and My HR Chat.

The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

We are currently looking for a Benefits Administrator to join our Benefits Center team.

The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement, and stock.

Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas.

The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquiries in a timely fashion to our Tier 2 team when necessary.

Key job responsibilities

In this role, successful candidates will demonstrate:
Excellent organizational and time management skills
Strong customer service focus
Excellent verbal and written communication skills required
Ability to understand benefit terms and programs
Disciplined problem-solving skills and ability to execute solutions
The ability to prioritize quality and customer experience
Quick to take action to address an issue, and demonstrate strong judgment/decision-making
Experience with rapid and complex changing work environment

We are open to hiring candidates to work out of one of the following locations:

Virtual Location
Locations - IND, TS, Hyderabad - Virtual

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