Pharmacy Benefit Auditor

4 weeks ago


Hyderabad, India Response Informatics Full time

The Pharmacy Benefit Setup Auditor plays a crucial role in recognizing, interpreting, and

evaluating discrepancies and inaccuracies in the pharmacy benefit set up data received. Their

responsibilities include ensuring the timely and accurate configuration of our clients, adhering to

defined audit / setup procedures, and actively participating in quality assurance processes.

Proficiency in the internal systems of our contracted Pharmacy Benefit Managers (PBMs), as

well as our own internal systems, is essential for this role. While direct interaction with external

customers may not be involved, effective communication skills, the ability to manage tasks

independently, and a knack for analytically resolving complex issues are vital traits. The

individual must diligently follow process documentation to maintain accuracy while also

leveraging critical thinking skills when required.

Duties & Responsibilities:

 Manage concurrent client projects efficiently, ensuring timely completion of critical setup,

case management, and quality assurance tasks within client implementation or benefit

change workflows.

 Test issues and analyze information to determine if client pharmacy benefit changes are

needed.

 Conduct audits for client and pharmacy benefit setup in accordance with client pharmacy

benefit audit procedures.

 Enter pharmacy benefit details into designated systems following the Client audit

process and procedures.

 Recognize, interpret, and evaluate inconsistencies, discrepancies and inaccuracies in

the pharmacy benefit set up data received and alert the proper party for resolution.

 Conduct initial review of incumbent plan documents and data input for new client

implementations, adhering to prescribed systems.

 Specialize in essential steps supporting various project types including new client

pharmacy benefit implementations, medical vendor changes, eligibility modifications,

Third Party Administrators (TPA) transitions, Pharmacy Benefit Managers (PBM) shifts,

and different benefit change requests.

 Responsible for the execution of key steps related to minor/routine pharmacy benefit

changes.

 Generate configuration documents such as Pharmacy Benefit Manager specific

documents.

 Know and adhere to HIPPA regulations

 Perform Quality Assurance (QA) testing according to standard procedures and report

findings for client implementations and existing client pharmacy benefit changes.

 Conduct comprehensive audits and testing of all phases and features of the client

solution to identify and resolve issues.

 Use Microsoft Excel to complete structure comparisons.

 Use Microsoft Access to create test case details to apply for automated testing.

 Acquire proficiency in Pharmacy Benefit Manager (PBM) documentation, software, and

reporting systems for contracted Pharmacy Benefit Managers.

 Document precise test results, including issue locations, screenshots, and member

examples when necessary.


 Apply knowledge of RxBenefits and PBM products/features to support incoming work

requests

 Manage and document day-to-day work activities within a project management software

tool

 Navigate various tools and technologies efficiently.

 Deliver work in a production-based environment, meeting standards for timeliness and

accuracy.

 Support key projects ensuring client setup accuracy, including Client Audit work or

similar assignments beyond the primary Q4 'busy season.'

 Achieve KPI (Key Performance Indicator) goals set by Operations leadership and

department.


Qualifications and Requirements:

 Bachelor’s degree preferred

 3+ years of related pharmacy/healthcare experience, medical auditing or coding

experience is preferred

 Demonstrated understanding of PBM, Payer and formularies and its relevance in

Pharma business is strongly preferred

 SalesForce or Other CRM experience is required

 Confluence experience preferred

 Proficient in English language skills both written and verbal

 Proficient in MS Office (Including Word, Excel, Outlook, SharePoint), advanced Excel

skills (Macros, VLOOKUP, etc.) and basic Microsoft Access skills required

 Experience with reporting tools (QLIK, PowerBI, DataNet, Tableau) is preferred

 Process minded individual with a strong attention to detail who understands the

importance of following a consistent process to maximize efficiency; quality

 A passion for learning and a willingness for taking on new challenges

 Must adapt well to change and successfully set and adjust priorities as needed

 Possess analytical and critical thinking skill

 Must be able to attend 3 weeks of new hire training that follows the US Central Standard

Time (CST) time zone



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