Subject Matter expert

1 month ago

Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

Team Lead|Team Manager - B&L

Qualification:

Graduate (exclusion:

BE/BTech/MCA)

Responsibility:

Business,Customer
  • Interacts with Client,customer to maintain accuracy and efficiency.
  • Resolves customer queries and requests.
  • Provides clarifications and updates on project and processes to the stakeholders.
  • Keeps the stakeholders informed on meeting process deliverables.
  • Collates data for reporting.
  • Project,Process.
  • Acts as an SME for the team to Identify and resolve issues and document all process changes.
  • Monitor and review first level processing.
  • Process complex Transactions.
  • Handle first level escalations from client.
  • Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
  • Provides analytical reports.
  • Contribute to process improvement initiatives.
  • Identify and report process changes.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Review and audit adherence of the team.
  • Knowledge Management Perform knowledge sharing.
  • Update Process documentation,user manuals as appropriate for the process.
  • Participate in knowledge transfer.
  • People,Team Management,Adhere to org hygiene and compliance needs in terms of.
  • a.
  • Personal Utilization and Time sheet submission.
  • b.
  • Personal and new hire Assimilation.
  • c.
  • Attendance.
  • d.
  • Team Initiatives.
  • Provides appropriate floor support as an SME and feedback to team.
  • Has functional responsibility of the process in the absence of TL.
  • Manage break schedule/transport logistics for the team in the absence of the supervisor.
  • Business,Customer.
  • Interacts with Client,customer to maintain accuracy and efficiency.
  • Resolves customer queries and requests.
  • Provides clarifications and updates on project and processes to the stakeholders.
  • Keeps the stakeholders informed on meeting process deliverables.
  • Collates data for reporting.
  • Project,Process.
  • Acts as an SME for the team to Identify and resolve issues and document all process changes.
  • Monitor and review first level processing.
  • Process complex Transactions.
  • Handle first level escalations from client.
  • Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
  • Provides analytical reports.
  • Contribute to process improvement initiatives Identify and report process changes.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Review and audit adherence of the team.
  • Knowledge Management.
  • Perform knowledge sharing.
  • Update Process documentation /user manuals as appropriate for the process.
  • Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of.
  • a.
  • Personal Utilization and Time sheet submission.
  • b.
  • Personal and new hire Assimilation.
  • c.
  • Attendance.
  • d.
  • Team Initiatives.
  • Provides appropriate floor support as an SME and feedback to team.
  • Has functional responsibility of the process in the absence of TL.
  • Manage break schedule,transport logistics for the team in the absence of the supervisor.

Must Have Skills

  • MS Excel
  • MS Office
  • MS Word

Good To Have Skills

  • Speaking English
  • Private Equity Fund Accounting
  • Fund Accounting

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