Lead, Support Delivery

4 weeks ago

Remote, India Adobe Full time

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

As Lead- Support Delivery, you will be responsible for coordinating the CX projects within DME CX India organization. You will work with Managers and leads across the organization to streamline and report progress on projects. You will collaborate with various stakeholders to ensure projects are delivered on time and according to scope.

What you will do

  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop comprehensive project plans, including timelines, milestones, and resource allocation.
  • Identify potential risks and develop mitigation strategies to ensure project success.
  • Coordinate with departmental or cross-functional teams, focused on delivering new or upgrading existing platform capabilities for tracking and reporting of projects.
  • Communicate timely project status, updates, and key milestones to stakeholders regularly.
  • Lead cross-functional activities and teams, ensuring completion of high-quality projects on time.
  • Address stakeholder concerns and manage expectations to ensure alignment with project objectives.

What you will need

  • Bachelor's degree in business administration, Project Management, or related field.
  • Project Management Professional (PMP) certification or equivalent is desirable.
  • Minimum of 2-3 years of experience in project management.
  • Proven track record of successfully managing complex projects from initiation to closure.
  • Excellent communication, negotiation, presentation, and interpersonal skills.
  • Proficiency in MS Excel, MS presentation & project management tools and software.
  • Knowledge and experience with SharePoint, JIRA, and Wiki (Adobe Workfront experience is desirable)
  • 2+ years of experience in data analysis role involving responsibility of querying/extracting/collating and generating reports.
  • Very strong analysis skills - ability to start from unclear problem, identify and access relevant data sources, breakdown or combine data to make detailed analysis and generate reports.
  • Strong proficiency in SQL, and exposure to reporting/visualization tools like Tableau, Microsoft BI Platform
  • Hands on experience on Hadoop/Hive, Power Query, VBA and database structure (DB, tables etc) is desirable.

Desired Traits

  • Driver – Take charge. Get things done. Operate effectively and autonomously.
  • Organized – A planner who brings order and resolve to a fast-paced environment with matrixed organizations.
  • Articulate – Ability to work well with both technical and non-technical individuals up and down the org, capable of absorbing large amounts of information and the ability to distill it down to the essentials.
  • Quality – Attention to detail and a proven track record of successful delivery of complex global projects
  • Flexible – Ability to juggle several projects and shift priorities as needed.
  • Creative – Exhibiting an innovative, forward-thinking approach to problem-solving.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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