Sr Database Engineer

1 month ago

Hyderabad, Telangana, India ServiceNow Full time
Company Description

ServiceNow is all about making the world work for everyone with cutting-edge technology and a team of driven individuals. We are constantly pushing boundaries to deliver innovative solutions and create a positive impact on our customers and communities. By joining us, you become part of a team that values creativity, curiosity, and teamwork. We strive to ensure that you can bring your unique skills and live your best life while contributing to our collective success. At ServiceNow, we dream big and support each other to turn those dreams into reality because we believe that the future is ours to shape together.

With over 7,700 customers, we cater to about 85% of the Fortune 500 companies, and we take pride in being recognized as one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Discover more about the ServiceNow culture and the experiences of our employees through our Life at Now blog.

If you're excited about a role but unsure if you meet all the qualifications, we still encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds and unconventional paths because we believe that skills and ambition matter more than a traditional resume.

Job Description

What you'll be doing in this role:

  • Part of an escalations team in Operations focusing on databases, performance, infrastructure, scalability, and innovative solutions
  • Tuning and enhancing MariaDB/MySQL and Postgres databases for optimal performance
  • Troubleshooting, debugging, and root cause analysis of database issues, proposing deployment enhancements
  • Executing MariaDB/MySQL to Postgres migrations
  • Providing on-call support during weekends
  • Leading individual projects, managing scheduling and reporting
  • Collaborating with cross-functional teams to resolve identified bugs
  • Proactively monitoring customer infrastructure to prevent escalations
  • Ensuring timely resolution of issues within SLA (Mean Time To Resolve)
  • Investigating Database and ServiceNow Platform performance bottlenecks
Qualifications

Qualifications:
Bachelor's degree in Computer Science, Information Systems, or equivalent technical field, or relevant work experience

To be successful in this role, you should have:

  • 5+ years of experience in managing and fine-tuning Mysql and Postgres databases
  • 3+ years of supporting SaaS, PaaS, or Cloud Infrastructure products/solutions
  • In-depth understanding of DB architecture, schemas, indexing, and performance optimization
  • Hands-on experience with concurrency, multithreading, and distributed systems
  • Familiarity with CentOS/RedHat operating systems at an admin level
  • Proficiency in application/database performance engineering tools
  • Knowledge of data mining tools like Splunk, Grafana, or ELK stack
  • Unix skills encompassing shell scripting, Python, and Javascript
  • Experience with ServiceNow platform, scripting, and troubleshooting
  • Background in DevOps, support, or Operations teams
  • Supporting large-scale web applications on JVM/Apache/Tomcat
Additional Information

ServiceNow is an Equal Employment Opportunity Employer, fostering a diverse and inclusive workplace. We believe in flexibility and trust in our distributed work environment. Contact us for accommodation needs during the application process.

For roles involving technical data subject to export control regulations, licensing approval may be required. All employment opportunities at ServiceNow are subject to necessary approvals.

Stay vigilant against fraudulent job postings. Genuine ServiceNow job listings can be found exclusively on the ServiceNow Careers site.

© Fortune Media IP Limited. All rights reserved. Fortune and Fortune Media IP Limited are independent of ServiceNow and do not endorse its products or services.

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