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Engineer/Senior Engineer Customer Service

4 months ago

Chennai, Tamil Nadu, India Emerson Full time

Job Summary Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoicing. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.

In this Role, Your Responsibilities Will Be:

  • Review customer's PO; to align with Emerson's term & condition, trade compliance policy
  • Prepare order check list, order screening form (TSF), trade and Checkpoint Screening.
  • Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
  • Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
  • Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
  • Monitor and update date management for sale order and backlog to meet customer requirement.
  • Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
  • Expedite documentation submission and prepares certificates of Conformance/Origins.
  • Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
  • Apply new customer as per guidelines in system.
  • Prepare sale forecast and POR Sale report by period and monitor to meet target.
  • Submit weekly and monthly inquiry, booking, backlog and shipment report.
  • Answer customer phone calls professionally and consistently.
  • Acts as a liaison to assure timely and efficient administration of orders.
  • Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
  • Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
  • Provide timely response to order enquiry such as in those for pricing, lead time and order status.
  • Acquire an understanding of Emerson Process Management products.
  • Participate in continuous improvement activities.
  • Perform any other duties and responsibilities as assigned.

Who You Are:

  • Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
  • Ability to work under time pressure and multi-tasking.
  • Strong analytical skills and ability to tackle problem.
  • Excellent Customer sense
  • Excellent verbal and written communication skills in English.

For This Role, You Will Need:

  • Bachelor's degree in engineering or equivalent experience in business administration or International Trade is a plus.
  • 2 to 3 Years experience in customer service role.

Preferred Qualifications that Set You Apart:

  • Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ) and about Diversity, Equity & Inclusion at Emerson ) .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

Requisition ID :

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.