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Process Executive

3 months ago

Pune, Maharashtra, India Cognizant Full time

Team Lead - CDM/PV

Qualification:

Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse

Responsibility:

Business/ Customer:

  • Minimal Customer interaction under guidance.
  • Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
  • For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.

CODING:

(same as SPE)
  • Perform coding activities on the assigned project with timelines and efficiency.
  • • Import uncoded terms in database and export coded medical terms from coding platform.
  • • Query Management.
  • • Create "New Term Request" and prioritize.
  • • Perform Dictionary upversioning activity as and when required.

CDM:

  • Limited to study conduct activities.
  • Data review and Query management is done with assistance.
  • Limited email conversations with Client.
  • Every activity requires Peer QC by supervisor or allocated seniors.
  • NO INVOLVEMENT in Set Up and Migration activities.
  • Limited involvement of data pad locking activities during timelines of DataBase locks.

Project / Process:

  • Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager.
  • Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management:

  • Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies.

People/Team Management:

  • Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance.

Must Have Skills

  • MS Office
  • Customer Service-LS

Good To Have Skills

  • Pharmacovigilance&Safety Ops
  • PV Case Processing