Technical Manager

1 month ago


Pune, Maharashtra, India MSD Full time

Job Description

Role Summary: Providing technical support to local country teams by conducting technical trainings related to companion animal health and to field marketing personnel, organizing and participating in the technical seminars to field veterinarians. Attending customer complaints, regular visits and meetings with veterinary professionals, and extending them technical support about our product range. Coordinating with veterinary colleges on various technical and business development activities.

Role Responsibilities:

  • Technical and product training to the local team to make them fully competent in technically briefing the product and answering their technical queries.
  • Reviewing and approving all technical marketing brochures.
  • Coordinating with Marketing.
  • Organizing and participating in technical seminars.
  • Attending customer complaints and coordinating with Global/Regional Team for handling the same. Extend support to customers on product complaints and concerns.
  • Conducting field trials in coordination with Global/Regional Team by setting up Protocol and required observation of trial and submission of the report.
  • Overall coordination and extending support to the team to achieve business goals (monthly/quarterly/yearly objectives).

Qualifications and Experience:

  • B.V Sc & A.H. &MVSC.
  • 2-4 years of field experience to handle all field situations and provide technical solutions to customer needs.
  • Technical experience of companion animal diseases diagnosis/vaccination/treatment.
  • Individual having confidence to handle adverse situations/customer complaints from the field.
  • Role specific to provide technical support to the local team and meet their training needs, to handle customer complaints and queries extend technical support for business development activity.
  • Behavioral communication, problem-solving, organizing, customer focus, integrity and trust, goal achieving.

Requisition ID: R276452



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