Business Support Team Supervisor

4 weeks ago


Mumbai, Maharashtra, India WTW Full time

Onboarding

  • Ensuring timely completion and positive experience for new joiner
  • Ensuring follow up for relevant agreements and timely system update by the team

Document collection & Reference check:

  • Ensure all the documents are collected within the TAT
  • Checking individual joiner documents for completion of details
  • Liaising with the GHRS team for submission of BVC
  • Tracking and follow up for new joiner documents

Payroll:

  • Ensure the accurate payroll input on a monthly basis
  • Resolve queries regarding salary credits and ensure quick resolution for the same with payroll team
  • Monthly payroll management
  • Working closely with finance team to ensure a seamless process and improvement from time to time

Confirmation:

  • Ensure timely closures on confirmation process
  • Issuing confirmation letters as per process
  • Follow-up on pending confirmations
  • Ensuring timely system updates

Exit Management :

  • Record and track resignations and intimate concerned departments
  • Complete HR clearance for leavers
  • Close all formalities related to exit including recovery of dues and relieving letters

Mediclaim queries & database:

  • To maintain Mediclaim database of new joiners and existing staff
  • Provide monthly details to Insurance company/vendor
  • Resolve queries regarding Mediclaim settlements and ensure quick resolution for the same

Data management:

  • To maintain all the HR Operations trackers & systems
  • Ensure all records updated
  • Ensure maximum usage of Service central for work tracking and resolution

Audit:

  • Conduct audit of DOR on HR cloud of employees
  • Audit processes managed/SPOE for other process to ensure quality of data

MI & Reporting:

  • Create relevant MI and generate reports as per request/needs of the business

Query resolution:

  • Helping colleagues resolve queries when they reach out for clarity on policy.
  • Support HRG with providing relevant information for strategic decision making

Team Management:

  • Ensuring regular and timely feedback to the team
  • Ensuring regular engagement activities planned for the team
  • Ensuring timely review of all SOP documentation
  • Ensuring back ups for all processes managed by the team
  • Degree/relevant qualification in HR
  • Strong people management skills
  • Excellent written and oral communication skills
  • Strong excel and analytical skills
  • Strong eye for minute details
  • Highly effective interpersonal skills
  • Good culture fit to the team and WTW overall


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