Looking for Manager
1 month ago
The TA Guy Inc. is an innovative HR startup in its early stages. Whether you're a business owner in search of top talent or a professional on the lookout for your next fulfilling career opportunity, The TA Guy Inc. is your trusted partner for all your staffing and recruiting requirements.
In addition to our stellar staffing services, we offer extensive support to our clients through an array of specialized HR products designed to cater to your unique needs.
Position: Manager / Senior Manager – Customer Support
Client: Global HCM Client
Position Type: Fulltime
Experience: 10+ Years
Shift Timings: Rotational(UK/US)
Location: Hyderabad
Compensation Range: Up to 26L
As the Manager / Senior Manager – Customer Support, you'll lead a dynamic team dedicated to guiding customers through challenges and shaping product improvements. With your strategic insight, you'll drive innovation, optimise processes, and ensure our Support teams deliver outstanding experiences. Prioritising system stability, you'll foster innovation for better customer and agent interactions. Collaborating across teams, you'll enhance customer journeys and satisfaction. Through a culture of learning and empowerment, you'll elevate team performance, boosting both customer satisfaction and employee engagement.
Responsibilities:
- Set the vision, direction and culture of their teams by managing individual and team
- performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.
- Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures.
- Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice.
- Implement programs aimed at hiring and developing top talent and build career development roadmap for site operations teams.
- Inspire front line teams to go beyond the standard "call of duty" to find creative solutions for our product issues; encourage risk-taking and advocacy on behalf of product teams.
- Create closed-loop feedback processes where associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.
- Work with the finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organisations.
- Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
- Achieve improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.
- Exhibits excellent judgement.
- Demonstrated passion and obsession for internal/external customers while maintaining a lean, highly productive operation.
- Experience hiring and developing great people/leaders.
- Proven ability to think strategically but stay on top of tactical execution.
- Expects and requires innovation of her/his team and creates an environment that fosters creative thinking.
- Excellent verbal and written communication skills across all organisational levels
- Proven ability to make and implement decisions.
Qualifications:
- At least 7+ years of data operation management
- Demonstrated experience building out new datasets, driving operational excellence, and setting and achieving operational KPI's and SLA's
- Ability to work within a collaborative team environment, resolve issues, define escalation protocols, and build consensus.
- A bachelor's degree is required.
- Client-centric with a strong client engagement and service mentality.
We are committed to providing equal employment opportunities to all individuals without regard to race, colour, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable laws. We celebrate diversity and are dedicated to fostering an inclusive workplace where everyone can thrive.
-
Looking For Restaurant Manager
1 week ago
Hyderabad, Telangana, India Pacific Hospitality Full timeCompany OverviewSince 2017, Pacific Hospitality has maintained a strategic vision and strong core values as guiding principles for business success. With restaurants like farzi cafe, Aidu and NOHO in Hyderabad, pacific hospitalitys growing portfolio of restaurants reinforces the companys cohesive vision and ensuing success.Job OverviewLooking For Restaurant...
-
Hiring Microsoft Azure Cloud Trainer
1 week ago
Hyderabad, Telangana, India Are you looking for Corporate Professionals? connect with CertED Technologies. Full timeJob DescriptionWE ARE LOOKING MICROSOFT AZURE CLOUDMode: On-SiteJob Type: Part-timeLooking for Immediate joinerREQUIRED KEY SKILLS Candidates have 2+ years of experience in same domain Proven experience as an Azure Cloud Trainer or similar role. Strong knowledge of Azure Cloud services, including compute, storage, networking, and security. Excellent...
-
Looking For Sous Chef
1 week ago
Hyderabad, Telangana, India Pacific Hospitality Full timeCompany OverviewSince 2017, Pacific Hospitality has maintained a strategic vision and strong core values for business success. With a growing portfolio of restaurants in Hyderabad, the company's cohesive vision drives its success.Job OverviewLooking for a Sous Chef with 4 to 6 years of experience in Hyderabad. Full-Time employment offering. Salary Range:...
-
Looking for Destination Experts
1 week ago
Hyderabad, Telangana, India UNIABROAD Full timeUNIABROAD is looking for Destination Experts.1) Should have Good Communication Skills (English & Local Language)2) Should be a Abroad Grad3) Preferably FemaleRequirements:Any Graduate Or DiplomaFreshers are welcomeShould HaveStrong analytical, communication, time-management, and creativity skillsStrong ability to focus on customer/market and take initiative...
-
Hyderabad, Telangana, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...
-
Hyderabad, Telangana, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...
-
Urgent Hiring Java Full Stack Trainer
1 week ago
Hyderabad, Telangana, India Are you looking for Corporate Professionals? connect with CertED Technologies. Full timeJob DescriptionWe are in search of a skilled individual as a Java Full Stack Trainer!Position: Java Full Stack TrainerLocation: Mumbai, Pune, Bangalore, Hyderabad, Chennai, Delhi-NCRMode: On-SiteJob Type: Full-TimeLooking for Immediate joinerRoles and ResponsibilitiesConduct engaging training sessions on Java Full Stack DevelopmentProvide hands-on coding...
-
Urgent Hiring Java Full Stack Trainer
1 week ago
Hyderabad, Telangana, India Are you looking for Corporate Professionals? connect with CertED Technologies. Full timeJob DescriptionWE ARE LOOKING JAVA FULL STACK TRAINERPosition:Java Full Stack TrainerPosition:Java Selenium (Testing)LOCATION:Mumbai, Pune, Bangalore, Hyderabad Chennai, Delhi-NCRMode: On-SiteJob Type: Full - TimeLooking for Immediate joinerRoles and ResponsibilitiesConduct engaging and informative training sessions on Java Full Stack Development.Provide...
-
Urgent Hiring Java Full Stack Trainer
1 week ago
Hyderabad, Telangana, India Are you looking for Corporate Professionals? connect with CertED Technologies. Full timeJob DescriptionWe Are Seeking a Skilled Java Full Stack Trainer!Position: Java Full Stack TrainerPosition: Java Selenium (Testing)Location: Mumbai, Pune, Bangalore, Hyderabad, Chennai, Delhi-NCRMode: On-SiteJob Type: Full-TimeLooking for Immediate JoinerRoles and ResponsibilitiesConduct engaging and informative training sessions on Java Full Stack...
-
Looking For HR
3 weeks ago
Hyderabad, Telangana, India TMRW House of Brands Full timeJob descriptionAbout NoberoNobero is a youth-focused Athleisure D2C brand. We design trendy yet minimalistic products to elevate fashion and functionality.Responsibilities of the RoleThis is a full-time on-site role for an HR & Admin Executive located in Hyderabad. As an HR & Admin Executive at Nobero, you will be responsible for handling various HR and...
-
Hyderabad, Telangana, India DAZN Full timeDisrupting an industry isn't easy DAZN is playing more hours of live sports than any other company anywhere in the worldAs we bring new ideas to market and evolve our product, it's essential that we execute to a high standard in Customer Services and evolve our model in service to look after our fans.This is a senior role and requires interaction with a...
-
Hyderabad, Telangana, India DAZN Full timeDisrupting an industry isn't easy DAZN is playing more hours of live sports than any other company anywhere in the worldAs we bring new ideas to market and evolve our product, it's essential that we execute to a high standard in Customer Services and evolve our model in service to look after our fans.This is a senior role and requires interaction with a...
-
Program Manager- Hyderabad
1 week ago
Hyderabad, Telangana, India Teach For India Full timePosition SummaryReporting to: Senior Program Manager / PM CoachDirectly Managing: 16-20 FellowsProgram Managers play a crucial role in providing continuous support and development to Fellows across various cities. They act as both managers and coaches for a group of 16-20 Fellows, focusing on nurturing individuals who excel in the classroom and possess a...
-
Manager, Regional Partnerships
1 week ago
Hyderabad, Telangana, India Teach For India Full timePosition Summary The Manager, Regional Partnerships will be a part of the Regional Partnerships Vertical, leading Teach for India's initiatives with external stakeholders towards a sustainable systemic impact on educational equity within the region. The role involves working closely with social organizations in the region, Teach For India alumni, as...
-
Manager, People Analytics
1 week ago
Hyderabad, Telangana, India Teach For India Full timePosition Summary Reporting to: Director, Human Resources Directly or Indirectly Managing: Associate, Human Resources The Manager, People Analytics will be responsible for putting systems in place to measure the progress and outcomes of our people and consistently benchmarks us with the alternative. This person will be driven by creating a high...
-
Looking for Ecommece Executive
1 week ago
Hyderabad, Telangana, India Revalsys Technologies Full timeJob Title: E-Commerce ExecutiveJob Location: HyderabadJob Type: Full-timeExperience: 1-5 Year.Position Overview:Key Responsibilities:1. Sales-to-Order Cycle: Understand and manage the complete sales-to-order cycle, ensuring efficient and timely order processing.2.Sales Order and Purchase Order Creation: Handle the creation of sales orders and purchase orders...
-
Looking For Food and Beverage Controller
1 week ago
Hyderabad, Telangana, India Pacific Hospitality Full timeCompany OverviewSince 2017, Pacific Hospitality has maintained a strategic vision and strong core values as guiding principles for business success. With restaurants like Farzi Cafe, Aidu, and NOHO in Hyderabad, Pacific Hospitalitys growing portfolio of restaurants reinforces the companys cohesive vision and ensuing success.Job OverviewMid-Level: 4 to 6...
-
Business Analyst I
1 week ago
Hyderabad, Telangana, India Jobs for Humanity Full timeJob DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Business AdministrationTravel Percentage :0% TA Policy and ProceduresFacilitate the update and implementation of TA Policies and ProceduresCreate comprehensive standardized procedures to meet business needs as per agreed...
-
Hyderabad, Telangana, India Chubb Full timeJob Description:We are seeking a Strategy and Planning Manager to join our strategy team. The ideal candidate will bridge the gap between technology teams and senior management, delivering actionable insights through data analysis and effective communications.Key ResponsibilitiesLead the development and management of strategic and functional Objectives and...
-
Looking for Sr FinOps Analyst – AP, Finance
4 weeks ago
Hyderabad, Telangana, India Amazon Full timeDescriptionJob summaryAmazon is looking for Sr. FinOps Analyst to join our AP Vendor maintenance Team focusing on Vendor record keeping, fraud monitoring, tickets resolution, Modifying vendor records , Escalation management, tracking of On -holds and Off holds, Validation of documents shared by vendor, Bad actor identification, Reducing manual activities...
