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Senior Principal Engineer

4 months ago

Noida, Uttar Pradesh, India MMC Corporate Full time

Marsh McLennan is seeking candidates for the following position based in the Noida / Gurgaon India office:


Senior Principal Engineer - IT Product Support

What can you expect?

  • An opportunity to develop your career and skills within the wider global team as support Analyst.
  • The support analyst will gain valuable technology exposure by working on application on multiple technologies ranging from DOT NET to MEAN & Mobile technologies.
  • Act as Project lead
  • Highly self-motivated, detail-oriented, and committed individual with an ability to take up initiatives and execute tasks with full ownership.
  • Able to prioritize and execute tasks in a high-pressure environment with minimal direction.
  • Work in 24x7 shifts on a rotation basis, including on-call support.
  • Identify and assess project risks and issues.
  • Provide key performance indicators (KPIs) and project status updates.
  • Analyze data to identify trends and areas for improvement.
  • Facilitate communication and collaboration among project stakeholders.
  • Ensure project managers and teams have the necessary information and support.
  • Communicate project status and changes to relevant parties.

What is in it for you?

  • Holidays (As Per the location)
  • Shared Transport (Provided the address falls in service zone)
  • You will be part of AMS team that drives the culture of innovations and automations through RPA, AI/ML and other such technologies.

We will count on you to:

  • Leads the technical team that provides functional support for applications on DOT NET, MEAN & Mobile technologies.
  • Troubleshoot and resolve functional issues reported by end-users.
  • Manage and prioritize incidents, ensuring timely resolution.
  • Manages in system changes, enhancements, and upgrades.
  • Conduct user training and provide ongoing support.
  • Participate in testing activities and ensure system quality.
  • Identify opportunities for process improvements and automation.
  • Experience in troubleshooting and resolving functional issues.
  • Conduct and lead RCAs for major incidents and deviations
  • Identify preventive and permanent solutions for deviations
  • Familiarity with system changes and enhancements.
  • Ability to conduct user training and provide support.
  • Proficiency in issue triaging, providing workarounds and coordinating with multiple stakeholders
  • Proactive mindset for process improvements and automation.
  • Qualifications – minimum 8 years in functional support with 2 years of lead experience.

What you need to have:

  • Hands-on Support and development experience in C#, ASP.NET, AJAX, JQuery,
  • Hands-on experience in MS SQL Server
  • Experience with one or more of these - Angular, Node, Kubernates/Docker, DataDog/Splunk, Mongo & Mobile technologies (Desirable)
  • Experience in supporting multi-tier Internet/Intranet applications using any design patterns
  • Excellent debugging and troubleshooting skills
  • Demonstrated analytical and design capabilities
  • Great verbal and written communication skills
  • Integrity and attention to detail
  • Flexible attitude
  • Flexible to adjust the office hours as per the business requirements.

What makes you stand out?

  • ITIL certification
  • Any relevant certifications in DOT NET/MEAN/SQL Server

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person