Sr. Associate

3 weeks ago

Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

Content Consultant

Qualification:

- Bachelors/Masters in English Literature
  • Bachelors/Masters in Mass Communication.
  • Bachelors of science or Bachelors of Engineering or Technology.
  • Bachelors/Masters in Arts.
  • Bachelors/Masters in Economics.

Responsibility:

Requirements Gathering and Analysis:

  • Attend walkthrough sessions with SMEs.
  • Understand and gather requirements from SDLC documentation.
  • Conduct needs analysis.
  • Devise design strategy for learning.
  • Devise content strategy.
  • Devise documentation strategy.

Content Creation:

  • Ability to take ownership of more than one project from a delivery perspective.
  • Implement new ideas that are in line with what is hapenning in the industry.
  • Work on estimations for varied kinds of deliverables.
  • Contribute towards updating knowledge assets.
  • Stay abrest with the latest trends in the industry.
  • independently create content deliverables.
  • complete understanding of learning and documentation strategies.
  • Complete understanding of content strategy.
  • implement lessons learnt and best practices from prior projects.
  • understand SEO principles.

Project Management:

  • Independently manage small sized projects.
  • Track and report metrics.
  • Optmize resource utilization.
  • Track delivery milestones.

Review:

  • Performs regular reviews to ensure content is current and adheres to quality standards.
  • Adhering to productivity metrics defined.
  • Capture defect density to ensure reduction in defects in subsequent reviews.

Training:

  • Focus on learning and acquiring new skills.
  • Focus on attending product trainings in order to enhance the quality of the documentation.
  • Ability to conduct knowledge sharing sessions on industry trends/best practices on projects.
  • Able to conduct trainings for entry level recruits.

Team Building & People Management:

  • Participate in team building activities.
  • Contributes to such activities positively.
  • Provides leadership to team members.
  • Coaches team to get up to speed with respect to new trends/tools/concepts.
  • Identify programs and certifications relevant to Associates' aspirations and project requirements.
  • Resolve / manage conflict within the team.
  • Define teams goals.
  • Set stretch targets and outline performance expectations.
  • Track performance against the same periodically.
  • Identify, groom, reward and develop high performers.
  • Conduct appraisals.
  • Guide and mentor team members to ensure quality delivery.
  • Organize team initiatives on a periodic basis.

Process Adherence and Delivery Excellence:

  • Adhere to defined learning and content processes (DDLC process).
  • Identify areas of process improvement.
  • Deliver projects and with quality and on time.
  • Minimize rework and develop reusable assests, whereever possible.
  • Tracking the allocation on the project for billed time.
  • Able to endorse and practise innovation and customer satisfaction.
  • Execute Content Audits.

Market Research and Industry Engagement:

  • Research on industry trends to understand value adds that can be suggested to the client.
  • • Participate in Content submissions for internal and external competitions.
  • • Join groups or as individuals in creating new ideas/Proof of Concepts as service offerings for the customers.
  • • Present papers in conferences.

Must Have Skills

  • Content Strategy

Good To Have Skills

  • MS Office

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