Sr. Executive

3 weeks ago

Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

Position Summary:

This role is responsible for facilitating benefit support to associates. Duties include but are not limited to researching, analyzing, and resolving associate benefit concerns.

Essential Functions:

  • Have a strong command of US Benefit programs up to and including Medical, Dental, Vision, FSA, COBRA, 401k and Life insurance.

· Must possess a strong command in FMLA, Workers Compensation, and Disability Programs

  • Assist in managing International Benefits to include Canada and invoicing for Latin America (LATAM) Benefits.
  • Manages life cycle of associate inquiries via email to include researching, analyzing, and resolving.
  • Partners with management to resolve escalated benefits related inquiries and effectively communicate to associates.
  • Assist in managing relationships with preferred vendors.
  • Monitors trends related to inquiries from associates and evaluates alternatives and solutions.
  • Identifies necessary changes in business processes and recommends modification to improve delivery of benefit programs.
  • Acts as a liaison between associates, managers and/or HR Business Partners to educate on benefit policies and procedures.
  • Assists in development of associate communications, website content, and ideas to improve associate engagement.
  • Performs ongoing compliance audits to ensure all policies and procedures are managed accordingly

· Manage all labor related claims (i.e. DOL, EEOC) with Legal and HR Compliance partners

  • Other assignments and special projects as assigned.


Skills:

· Communication - Outstanding verbal and written skills.

· Active Listening - Give full attention, takes time to understand the problem/situation, and asks questions as appropriate.

  • Critical Thinking - Use logic to identify problems or trends. Leverage knowledge and resources to identify solutions or conclusions.
  • Advanced Computer Skills – Excel, PowerPoint, Word and Outlook.
  • Organizational Skills – Prioritize tasks and locate necessary items, emails, documents, or forms easily.
  • Meets Deadlines - Accomplish tasks on time, working both individually and in a team-oriented, fast-paced environment.
  • Relationships with Others - Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
  • Demonstrates strong work ethic

· Trained in management of HIPAA and Personal Health Information(PHI)

Experience:

· Bachelor's degree or equivalent combination of education and experience

· A minimum of 3-5 years of Health and Welfare experience

  • Experience working with human resources information systems (HRIS)
  • Vendor management experience
  • Experience working in a fast-paced environment
  • Experience managing Canadian and LATAM benefits plan (not necessary but a plus)
  • Workday experience is a plus but not necessary.

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