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Support Engineer L5 Payments Services
2 months ago
We enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways in which they are accustomed.
We delight our non-shopping customers such as Sellers, developers, and internal Amazon businesses with seamless, supported experiences. We provide technology solutions that are portable and expandable across businesses, services, and points of customer interaction.We are the stewards of Amazons cash register, delivering top line growth through improved conversion, and free cash flow through lower direct costs and reducing operational overhead.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability.
We innovate to improve customer experience across the globe, with support for Payment methods choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center.
Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.
Key Job Responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects.
Software deployment support in staging and production environments.Develop tools to aid operations and maintenance.
System and Support status reporting.
Ownership of one or more Digital products or components.
Customer notification and workflow coordination and follow-up to maintain service level agreements.
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND
Locations - IND, KA, Bengaluru
