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Associate consultant
4 months ago
Associate Consultant
Location:
Noida
Project Role:
Associate Consultant
Qualification:
B-Tech
Experience:
4.5-8 Years
Skills:
Cloud Architect
No
of Positions:
1
:
UX-UI Designer To adhere to quality standards, regulatory requirements, and company policies To ensure a positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on-call escalations or L3 level support and do incident and problem management Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.