Critical Facilities Operations and Maintenance Engineer

1 month ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers, medical facilities, laboratories or utilities infrastructure. Has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency. Complies with organizational and governmental safety standards. Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough. Participates in the planning and installation of new facility systems. May work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.

Working at NTT

The role of Critical Facilities Maintenance Engineer is responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. This position performs hands-on operations and maintenance which includes all physical and administrative operations tasks, service, and maintenance in accordance with site processes and procedures to ensure the highest levels of uptime, efficiency, and safety without disruption to the business.

Key Role and Responsibilities:

  • Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.
  • Repairing of all systems and monitoring and troubleshooting systems as problems arise.
  • Ensures implementation of preventive maintenance on equipment.
  • Conducts routine inspections on the equipment rooms, data center, UPS room and production areas.
  • Complies with organizational and governmental safety standards.
  • Monitor and assess all facility equipment and installations in the facility are in good working condition.
  • Coordinates with building administration to ensure common area services are properly provided to client and list services.
  • Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.
  • Assists in timely reporting of facility management operations and necessary metric reports to management.
  • Monitors housekeeping program for assigned facility aligned to client requirements, NTT standards and industry's best practices.
  • Coordinates with client on housekeeping schedule and specialized work (e.g., carpet, cleaning pest control).
  • Assists in arranging security guidelines for security and closed-circuit television for client approval.
  • Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.
  • Complete work order requests accurately and on time and within budget.
  • Order parts and supplies for maintenance and repairs.
  • Assist in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.
  • Provides recommendation of improvements to the operations and maintenance program on an on-going basis.
  • Respond quickly, using NTT procedures or emergency operating procedures to data center facility emergencies.

Knowledge, skills and attributes:

  • Good understanding of safe work practices, which are set by safety regulations and legislation
  • Proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems
  • Knowledge of Microsoft Office Suite - Word, Excel and Outlook
  • Knowledge of CMMS systems
  • Knowledge of critical facilities operations
  • Knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments
  • Ability to work night shift work and set shift which may include nights and holidays
  • Ability to maintain a positive and professional working relationship with cross functional teams
  • Excellent communication skills, both written and verbal
  • Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information
  • Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks
  • Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in engineering or related field
  • Trade Certification or state license in Electrical or Mechanical (HVAC)
  • Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:

  • Experience related to working with building information systems and coordinating with IT to improve the systems
  • Experience in electrical, HVAC, mechanical, controls, or other technical maintenance field
  • Experience interpreting blueprints/CAD drawings
  • Experience in facilities / building maintenance

Skills Summary

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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