Looking for Executive-Customer Support at Bengaluru, Karnataka, India

3 weeks ago


Bengaluru, Karnataka, India Happay Full time
  • Oversee the delivery of services and service technology to our company's clients or customers
  • Evaluate customer feedback to develop quality improvement processes
  • Ensure delivery processes are efficient and cost-effective
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints
  • Process orders, forms, applications, and requests
  • Keep a record of customer interaction, transaction, comments, and complaints
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Qualifications

  • 1-3 years of customer support experience.
  • Immediate joiners preferred
  • are comfortable working in flexible shift timings and having rotational week offs.
  • have relevant skills and interests
  • are graduates.
  • is seeking to establish a thriving career in the field of operations.

Must have skills

  • customer support experience
  • Ability to work under pressure
  • Good verbal and written Communication skills
  • empathetic
  • customer centric

Good to have skills

  • fintech experience
  • experience using any ticketing tool


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