Looking for Customer Success Manager at Bengaluru, Karnataka, India
3 weeks ago
About the role:
Seeking an experienced Account Manager to join our dynamic team. The ideal candidate will have 5-10 years of experience in account management, with a strong background in startups and the IT industry. The Account Manager will be responsible for building and maintaining relationships with clients, driving upselling opportunities, and ensuring the successful delivery of IT projects.
Experience:
5 – 10 years of experience
Responsibilities:
- Client Satisfaction and Retention:
- Understand the needs and requirements of key clients to ensure their utmost satisfaction.
- Address any concerns or issues promptly to foster long-term relationships and loyalty.
- Revenue Growth:
- Identify upselling and cross-selling opportunities within key accounts to drive revenue growth.
- Introduce new products or services and explore ways to increase clients' spend with our organization.
- Meeting Sales Targets:
- Take ownership of meeting or exceeding sales targets assigned to key accounts.
- Deliver value and align offerings with clients' business objectives to contribute to overall sales success.
- Strategic Account Planning:
- Develop and execute strategic account plans to achieve mutual goals, such as revenue growth and customer satisfaction.
- Outline steps and strategies to expand market presence and strengthen client partnerships.
- Customer Advocacy:
- Serve as the voice of the customer within the organization.
- Effectively communicate client needs, challenges, and feedback to relevant teams to drive improvements and enhance the client experience.
- Risk Management:
- Identify and manage potential risks within key accounts.
- Proactively address issues and develop contingency plans to minimize negative impacts on client relationships.
- Cross-Functional Collaboration:
- Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure seamless service delivery.
- Foster a unified approach to meet client needs effectively and efficiently.
- Market Insights and Competitor Analysis:
- Stay abreast of industry trends, market dynamics, and competitor activities.
- Identify opportunities and potential threats to stay ahead in client interactions.
- Long-Term Relationship Building:
- Invest time and effort into understanding clients' businesses and becoming a trusted advisor.
- Build lasting relationships to lay the foundation for enduring partnerships.
- Continuous Improvement:
- Strive for continuous improvement in performance and approach.
- Seek feedback, learn from experiences, and adapt strategies to ensure top-notch key account management skills.
Requirements:
- 5-10 years of experience in account management, preferably in the IT industry.
- Proven experience working in a startup environment.
- Strong client relationship management skills, with the ability to build rapport and trust.
- Demonstrated ability to identify and pursue upselling opportunities.
- Experience overseeing the delivery of IT projects, ensuring quality and timeliness.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Engineering or related field preferred.
Benefits:
Growth Opportunities: Expand your skills and advance your career rapidly in our close-knit team, where you can take on diverse responsibilities.
Fun and Social Activities: Engage in regular team-building activities and events, fostering strong relationships with colleagues.
Transparency and Communication: Experience a culture of transparency, open communication, and opportunities to provide feedback.
Entrepreneurial Spirit: Develop an entrepreneurial mindset and gain firsthand experience in building a company.
Company Culture: Join a team that celebrates achievements, supports one another, and creates an environment for success.
Competitive Compensation: We offer a highly competitive salary to attract top talent in the industry. Your hard work and contributions will be rewarded accordingly.
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