Unity Small Finance Bank

4 weeks ago


Mumbai, Maharashtra, India iimjobs Full time

Deputy Head of Operations and Support

Key Responsibilities:

- Reporting to the Head of O&S, transform our early-stage operations and support into a scalable, first-rate customer experience. You will create and improve processes, enhance support resources, and develop our customer support strategy to support customer needs as the business grows.

- Be POC for all Operations and Support topics, in order to ensure constant business continuity and delivery excellence.

- Develop, coordinate and manage teams in operations, including 1st and 2nd lines of customer support, technical support, fraud, credit and KYC analysts, soft collection etc.

- Monitor the performance efficiency of all direct divisions. Act as mentor and coach to ensure team members are able to meet their KPIs, including SLAs, Quality, Productivity etc.

- Preparing, analyzing, and presenting data to the Head of O&S as part of weekly and monthly performance reviews on support operations, including metrics, trends, and areas of improvement.

- Training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.

- Undertake regular performance reviews and 1:1 meeting with direct reports against KPI's.

- Recruit, train and mentor high performing profiles for various roles, growing the team as the business grows.

- Collaborate cross functionally and work closely with both internal and external stakeholders to ensure an optimal end to end customer experience. Proactively drive root-cause analysis of existing customer pain points in partnership with product and engineering teams.

- Lead and inspire Operations and Support teams to maintain a constantly motivated and engaged team atmosphere.

Qualification Requirements:

- Minimum 4 years of experience managing big scale operations (100+ people) in a hi-growth banking environment, including different channels of customer communication.

- Highly data driven, ability to deepdive and analyze, play with pivot tables, and continuously improve the operations process based on key metrics and raw data.

- Experience in implementing software for Customer Operations business process management (inhouse development or leading third party vendors)

- Ability to multi-task, prioritize, manage time effectively and think outside the box.

- Ability to work under pressure in a fast-paced environment, with a strong focus on customer satisfaction.

- Hi-energy and goal-driven personality, focused on achieving big things in - the time that it takes most people.

- Excellent communication, engagement and people development skills.

- Bachelor/PG degree from a reputable University is a must.

We consider as a plus:

- Previous startup experience.

- Knowledge of the credit card or consumer finance industry, especially fintech.

- Knowledge of the basics of fraud and credit analysis.

- Knowledge of the basics of recovery.



  • Mumbai, Maharashtra, India iimjobs Full time

    Principal Responsibilities: Monitor all bank level General Ledger (GL). Review of general ledger and coordinate with stakeholder and get it certified that all GL's customer wise break up are available and highlight the issue if any. Responsible for EndtoEnd reconciliation all LMS, CBS and Financial system. Responsible for maintaining listing of all open...

  • IndusInd Bank

    2 weeks ago


    Mumbai, Maharashtra, India IndusInd Bank Full time

    Job title : Data ScientistLocation : MumbaiBU/Function : Digital Strategy & AnalyticsAbout the Digital Business Unit at IndusInd :The mandate of the Digital Business Unit at IndusInd Bank is as follows :- Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer...


  • Mumbai, Maharashtra, India ICICI Bank Full time

    Job Description:The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirments which is "best in class". The position entails client management and...

  • Tapmyads Technologies

    2 weeks ago


    Navi Mumbai, Maharashtra, India Tapmyads Technologies Pvt Ltd Full time

    Job Details :- Experience: 0-6+ months experience- Location: Airoli, Navi Mumbai- Work from office onlyAbout Us:At Avataryug we're revolutionizing apps and games with our avatar creator. Our mission is to help developers to generate more revenue by providing insights from user persona. We're seeking driven game developers to join us on this journey...


  • Mumbai, Maharashtra, India Brisk Win IT PVT Ltd. Full time

    Role : Finance Functional ConsultantYear Experience : At least 6+ years in Finance Domain and minimum 2+ years in Workday Finance- Should be strong in Workday Finance ERP- Candidate should have strong functional knowledge in WD Finance functional module - Financial Accounting, Business Assets, Budgets, Procurement, Supplier, Banking & Settlement and...

  • VP Trade Finance

    1 week ago


    Mumbai, Maharashtra, India timesjobs Full time

    Salary: Negotiable; depending upon current CTC and relevant experience.Job PurposeHead Trade Operations for the Banks India customers.Job Duties & responsibilities Should be able to effectively handle high value outward remittances, Issuance/amendment of LCs, Import/Export LC Documents Checking in line with UCP 600 guidelines & HandlingCollections in line...

  • Investment Banking

    2 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    Company Description RJ Capital Overseas Pvt. Ltd., a promising company in the field of Financial Services, Equity Funding & Asset Restructuring, Stock Market, Taxation, Account and Audits.Job Description If you have a keen financial mind and understand the way that money is made and invested, then corporate investment banking could be for youAs a corporate...

  • Lead Compliance

    3 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Reporting to:Functional reporting to Chief Compliance Officer and dotted reporting to the Head Digital HubJob Purpose :The Lead Compliance role at a Small Finance Bank's Digital Hub in India is responsible for ensuring the institution's compliance with all statutory and regulatory requirements related to banking and financial services. The role is...


  • Mumbai, Maharashtra, India Zopper Full time

    About Zopper :Zopper is the largest player in the technology enabled Insurance distribution in India. We sit between Insurance Carriers and Ecosystem partners and enable seamless Insurance distribution.Our tech enabled solutions enable disparate industry segments such as Banks, NBFCs, MFIs, Ecommerce Platforms, Retail Chains to monetise their captive...

  • Manager Finance

    4 weeks ago


    Mumbai, Maharashtra, India Alvarez and Marsal Full time

    Description Vacancy: Manager - FinanceLocation: Mumbai/ DelhiReporting into: Financial ControllerKey Responsibilities:Job Purpose: General Ledger Accounting Accounts Payable Accounts receivable TDS/GST compliances & Notices Employee Reimbursements Vendor Master ManagementReporting & Closing: Timely closing and reporting every month Ensuring all Balance...


  • Mumbai, Maharashtra, India iimjobs Full time

    Rera Experience is mandatory. Manager Accounts & Finance / Sr. Manager Accounts & Finance-•Preparation and analysis of Monthly Fund flow and Cash flow statements.To interact with statutory & internal auditors for requirements related to accounting and controls, SOPs and related accounting matters.Handling of Indirect taxation of all group companies and...


  • Mumbai, Maharashtra, India timesjobs Full time

    Academic Qualification Chartered Accountant or equivalentKnowledge: Underwriting and analysis experience of loan documents, financial statements, collateral documents, research for specific sector, ability to comprehend complex commercial credits.Research skills: They require the ability to conduct research into borrowers and industries to be abreast with...

  • Chief Risk Officer

    2 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    Chief Risk Officer- Mumbai (5-7 years of experience)Chief Risk Officer- Mumbai (5-7 years of experience) Financekar- chief risk officerMumbai INR LPA Experience : - 7 YRSOpenings:3Details:Company Profile:We are a young and vibrant P2P lending marketplace and at the very start of our entrepreneurial journey. We have a vision to reinvent the way banking is...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    Experience: 10-12yearsIslamic Banking Domain KnowledgeThorough understanding of Corporate Internet Banking / Transaction Banking / Wholesale Banking.Understanding of Islamic Banking domain for Corporate as well as Retail customer.Understanding the needs of Large, MSME and SME requirements in Islamic BankingBe a subject matter expert in Islamic Banking for...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSServe a designated portfolio of accounts in the Commercial Banking business segmentOur services Asset Allocation, loans, Mutual Funds, Insurance, Tax Planning, Financial GoalsDevelop the portfolio by prospecting new clients, cross selling and offering suitable corporate banking services to existing customersAchieve various individual business...

  • Associate Director

    2 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    Job Designation Associate Director - International Trade Finance Brief Role : Candidate will be building its own team of 3-5 people and running an independent P&L Incumbent will be building business and advising on structured trade finance and FX advisory to companies in Middle east and partially in India and Singapore Incumbent should be willing to travel...

  • Product Sales Manager

    3 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Product Sales Manager - Trade Forex To manage Sales for the suite of Trade Finance products across the spectrum of Bank's clients in a select location / region resulting in financial / productivity achievements in terms of total revenue generation (Fee, FX, NII) and top line impact on business portfolio. Financial / productivity achievements in terms of...

  • Open Secret

    4 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Business Finance ManagerAbout Open Secret :Open Secret is a brand with a vision to make every Indian family snack better. Powered by a strong operating team of strategists and marketers from Harvard Business School, IIM, and IIT with 40+ years of collective FMCG experience and backed by the strongest set of mentors - Matrix, Vijay Shekhar Sharma, Kunal Bahl,...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSManage client relationships by providing advice and information on investmentsDeliver timely service and resolve client queries satisfactorilyAbly assisting in decision-making of client's investment portfolios and asset allocationsGrow existing client relationships by nurturing and educating themManage new client relationships by building right...


  • Mumbai, Maharashtra, India iimjobs Full time

    Looking for Qualified Chartered Accountant with 0-1 Years of experienceRole & responsibilities:Direct Tax: Planning of tax liability on the basis of projections & take the steps to reduce the tax burden of the company & avail the tax exemption certificate to improve liquidity. Planning & preparing the direct tax policies to be adopted during the year and...