Territory Manager- Customer Experience Job Details Hero Motocorp

3 weeks ago

Chandigarh, Chandigarh, India timesjobs Full time
:
Territory Manager- Customer Experience

Date:
3 Jun 2024

Location:
Chandigarh, CH, IN, 160022

Company:
Hero Motocorp

Function:
India BU

Pay Band:
E4 to M2

Role:


As the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager.


The purpose of your role will be:
To ensure maximum customer connect to enhance customer experience
To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
To implement Balanced Scorecard approach and points
To provide product support in the field

A purpose driven role for you:
Your key responsibilities will include, but not limited to:

To drive revenue growth and maximisation of profitability in Dealer Service
To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
To ensure the timely submission of Warranty and FSC claims by the channel partners.
To reduction of non-claiming channel partners, reduce warranty rejection etc.

A Day in the life:


As the TM- CE, your day will start on strategizing and making plans on how to drive revenue growth and maximize it.

This role will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly.


Academic Qualification & Experience:
BE / B Tech (Mech)
Minimum 2-3 years as Territory manager in any OEM

Technical Skills/Knowledge:
Knowledge of Product & Variants
Knowledge of systems & processes at Hero & channel partner
Channel Management
Technical/Commercial skills (DMS & SAP)
Proficiency in MS Office(Advanced Excel)

Behavioral Skills:
Customer Complaint Management
Inter-personal relationships/People Management Skills
Effective Time Management
Business Communication
Effective Decision making

What will it be like to work for Hero:


As the worlds largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do.

You will become a part of Indias proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower.

If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be.


About Hero:


Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years.

We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.
Read more about us here.
Recruitment assessments

We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to.

If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Job Segment:
Field Sales, Developer, R&D, Sales, Technology, Customer Service, Research

  • TERRITORY MANAGER-SERVICE Job Details Hero Motocorp

    6 days ago

    Chandigarh, Chandigarh, India timesjobs Full time

    TERRITORY MANAGER-SERVICEDate: 2 Mar 2024Location: Chandigarh, CH, IN, 160022Company: Hero MotocorpShort Description**ENSURE CUSTOMER SATISFACTION & DEALERSHIP PROFITABILITYADHERING TO THE POLICIES /SYSTEMS/ PROCESSES AND REACHING MORE CUSTOMERS TO ACHIEVE HEROMOTOCORP GOALS.Key ResponsibilitiesTO ENSURE TECHNICAL ENHANCEMENT BY ADHERING TO STANDARD...

  • TERRITORY MANAGER-SERVICE Job Details Hero Motocorp

    3 weeks ago

    Chandigarh, Chandigarh, India timesjobs Full time

    TERRITORY MANAGER-SERVICEDate: 2 Mar 2024Location: Chandigarh, CH, IN, 160022Company: Hero MotocorpShort Description**ENSURE CUSTOMER SATISFACTION & DEALERSHIP PROFITABILITYADHERING TO THE POLICIES /SYSTEMS/ PROCESSES AND REACHING MORE CUSTOMERS TO ACHIEVE HEROMOTOCORP GOALS.Key ResponsibilitiesTO ENSURE TECHNICAL ENHANCEMENT BY ADHERING TO STANDARD...

  • Executive- Sales

    5 days ago

    Chandigarh, Chandigarh, India Hero Moto Corp Full time

    »Date:16 May 2024Location: Chandigarh, CH, IN, 160022Company:Hero MotocorpFunction Harley Davidson BUPay Band E4 to M2Role As the Executive Sales you will be part of the HDBU and will report to the Manager Sales The purpose of your role will be to driving H-D business in assigned city, state with direct functional engagement & shared cross functional...

  • Hero Housing Finance

    5 days ago

    Chandigarh, Chandigarh, India HERO HOUSING FINANCE LIMITED Full time

    Lead all L&D activities for assigned geo-product, Process, Sales, Skills, LMS. Manage training requirements in collaboration with business stakeholders. Drive learning action in line with predefined journeys Induction, Functional, Skills, Architecture. Participate in content development Profile: Should be an MBA. Should have atleast 35 Years of experience...

  • Territory Sales Manager

    5 days ago

    Chandigarh, Chandigarh, India Disha Skill Training Services Full time

    Job Title- Territory Manager Job Location- 1)HQ- Chandigarh Area- Punjab, Himachal and J&K, Chandigarh 2) HQ- Hyderabad Area- Telangana - 3) HQ- Ahmedabad- Area- Gujarat and M.P. Positions - 3( 1 in each above HQ.) Company Overview Disha Skill Training Services , established in 1993, is an HR - consultancy specializing in Recruitment and Soft Skills...

  • Territory Sales Manager

    5 days ago

    Chandigarh, Chandigarh, India Disha Skill Training Services Full time

    Job Title- Territory ManagerJob Location- 1)HQ- Chandigarh Area- Punjab, Himachal and J&K, Chandigarh2) HQ- Hyderabad Area- Telangana - 3) HQ- Ahmedabad- Area- Gujarat and M.P. Positions - 3( 1 in each above HQ.)Company OverviewDisha Skill Training Services, established in 1993, is an HR - consultancy specializing in Recruitment and Soft Skills training. Our...

  • Territory Sales Manager

    5 days ago

    Chandigarh, Chandigarh, India timesjobs Full time

    HIRING... HIRING... HIRING...We are hiring Territory Sales Manager who are having experience in sales and marketing. Also who can handle business with his or her mindset.Designation : Territory Sales ManagerPay Roll : On RollJob Description :Create and execute successful sales strategy to meet financial goals.Lead and cultivate a group of sales agents to...

  • Territory Sales Manager

    4 weeks ago

    Chandigarh, Chandigarh, India timesjobs Full time

    HIRING... HIRING... HIRING...We are hiring Territory Sales Manager who are having experience in sales and marketing. Also who can handle business with his or her mindset.Designation : Territory Sales ManagerPay Roll : On RollJob Description :Create and execute successful sales strategy to meet financial goals.Lead and cultivate a group of sales agents to...

  • Territory Sales Manager

    3 weeks ago

    Chandigarh, Chandigarh, India timesjobs Full time

    HIRING... HIRING... HIRING...We are hiring Territory Sales Manager who are having experience in sales and marketing. Also who can handle business with his or her mindset.Designation : Territory Sales ManagerPay Roll : On RollJob Description :Create and execute successful sales strategy to meet financial goals.Lead and cultivate a group of sales agents to...

  • Territory Sales Executive

    5 days ago

    Chandigarh, Chandigarh, India Mosahay Full time

    Territory Sales Executive in Chandigarh, ChandigarhAre you a motivated and experienced sales professional with a passion for the building materials industry? We are excited to offer a rewarding opportunity for the position of Territory Sales Executive in Chandigarh, ChandigarhJob Role: Territory Sales ExecutiveSalary: Up to 3.5 LPA (Lakhs Per...

  • Territory Sales Manager

    6 days ago

    Chandigarh, Chandigarh, India Semillas Fitó Full time

    Semillas Fitó is a Spanish multinational company, founded in 1880 in Sant Martí de Provençals, Barcelona. In these more than 140 years, it has grown from a small seed company to become one of the leading multinationals in the sector of genetic improvement, production and distribution of seeds of horticultural and extensive species with an investment in...

  • Territory Officer

    5 days ago

    Chandigarh, Chandigarh, India Zoetis Full time

    Description Responsible for achieving territory revenue budget, product segment-wise budgets, maximizing sales and market growth in line with Company's strategic goals. Effective execution and implementation of sales and marketing promotion practices defined by marketing team and supervisor. Daily reporting of activities and sales Timely...

  • Territory Sales Executive

    5 days ago

    Chandigarh, Chandigarh, India V3 Consultings Full time

    We are looking for a Territory Manager to help us increase our sales revenues and maintain customer relationships within an assigned geographical area. The company is into distribution of high-end products related to Dental segment and surgical, with presence in the upper north.Responsibilities Understanding the needs and requirements of customers in the...

  • Territory Business Executive

    5 days ago

    Chandigarh, Chandigarh, India Novartis Full time

    391452BRTerritory Business Executive:IndiaAbout the role10 major new medicines planned for launch over the next few years creating new career opportunities for those who want to make a direct impact on patients at scale. Experienced sales professionals responsible (directly or indirectly) for achieving sales targets and promoting the products to medical...

  • Territory Sales Executive

    5 days ago

    Chandigarh, Chandigarh, India MENTS PHARMA Full time

    Qualification: Graduation in pharma Age Should be 23 to 35 year in Between Industry Type :Pharma Skills: medical Sales Business Executive Pharmaceutical Marketing territory business manager Business Officer Medical Representative Pharmaceutical Sales Pharmaceutical Sales Representative Job Responsibilities: Serves customers by selling pharmaceutical...

  • Territory Sales Manager

    5 days ago

    Chandigarh, Chandigarh, India Corporate Resources Full time

    Job Description This Job opening is of Individual contributor ( Not a Team handling). Should be from Industrial product selling line or similar. Job Experience 8-10 years. Geo Detail:- Chandigarh, Baddi, Parwanoo, Shimla, Haryana Up to Karnal. Target customers C&D category- Pharma, Food (Rice manufacturer, snacks, Egg, Bakery), Beverages, Extrusion...

  • District Manager

    3 weeks ago

    Chandigarh, Chandigarh, India Johnson & Johnson Full time

    District Manager - Immunology - Chandigarh HQ Company overview: Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We welcome innovation-bringing ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to...

  • District Manager

    1 month ago

    Chandigarh, Chandigarh, India Johnson & Johnson Full time

    District Manager - Immunology - Chandigarh HQ Company overview: Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We welcome innovation-bringing ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to...

  • Territory Sales Manager

    5 days ago

    Chandigarh, Chandigarh, India Corporate Resources Full time

    Job DescriptionThis Job opening is of Individual contributor ( Not a Team handling).Should be from Industrial product selling line or similar.Job Experience 8-10 years.Geo Detail: Chandigarh, Baddi, Parwanoo, Shimla, Haryana Up to Karnal.Target customers C&D category- Pharma, Food (Rice manufacturer, snacks, Egg, Bakery), Beverages, Extrusion line,...

  • Account Manager

    5 days ago

    Chandigarh, Chandigarh, India Airtel Full time

    Job Description – Account Manager Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud , Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single...