Senior Cloud Application Support Engineer

3 weeks ago

Bengaluru, Karnataka, India Oracle Full time

Job Description

Responsibilities:

Provide level two application troubleshooting and support for Retail cloud service customer


• Experience on working with the cloud deployment process.
• Debugging and fixing Cloud deployment issues.
• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments
• Proficient in Virtualisation & Containers (Setup & Administration.)- Docker & Kubernetes
• Knowledge around Oracle Autonomous Database & GoldenGate
• Intermediate Linux Administration
• Familiarity with Cloud concepts and Cloud Native Platform
• Cloud Infrastructure Administration and Networking with Knowledge on Object Storage & File Storage handling and OCI Logging.
• Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.
• Deeper understanding of technology and standards, actively keep abreast of trends and standards, recommend best practices and share learning.
• Knowledge on Database activities like export, import, troubleshooting of data migration issues
• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
• Drive projects/technical initiatives and service improvements.
• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
• Flexible to work in rotational shifts including weekends & Public HolidaysQualifications:
• Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience
• Experience implementing or supporting the operations of Oracle Retail products on cloud is a added advantage
• Should have strong interpersonal skills to be able to make great business relationships with people from various LOBs.
• Need to have excellent written and verbal communication skills for global audience.
• Should possess proven history of working in a virtual team spread across continents

Career Level - IC3

Responsibilities

Responsibilities:

Provide level two application troubleshooting and support for Retail cloud service customer


• Experience on working with the cloud deployment process.


• Debugging and fixing Cloud deployment issues.


• Experience in ORACLE WebLogic/Database Server administration in 24x7 Production environments


• Proficient in Virtualisation & Containers (Setup & Administration.)- Docker & Kubernetes


• Knowledge around Oracle Autonomous Database & GoldenGate


• Intermediate Linux Administration


• Familiarity with Cloud concepts and Cloud Native Platform


• Cloud Infrastructure Administration and Networking with Knowledge on Object Storage & File Storage handling and OCI Logging.


• Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.


• Deeper understanding of technology and standards, actively keep abreast of trends and standards, recommend best practices and share learning.


• Knowledge on Database activities like export, import, troubleshooting of data migration issues


• Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred


• Drive projects/technical initiatives and service improvements.


• Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements


• Flexible to work in rotational shifts including weekends & Public Holidays

Qualifications:


• Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience


• Experience implementing or supporting the operations of Oracle Retail products on cloud is a added advantage


• Should have strong interpersonal skills to be able to make great business relationships with people from various LOBs.


• Need to have excellent written and verbal communication skills for global audience.


• Should possess proven history of working in a virtual team spread across continents

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer


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