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CSD - Senior Services Architect

4 months ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

A Senior Cloud Infrastructure Services Architect provides technical expertise in the design and demo of fairly complex Managed Services solutions across the Cloud Infrastructure domain. They are primarily involved in the technical pre-sales process working alongside NTT stakeholders (sales) to assess clients' business needs and narrow down the potential technical solutions and platforms that would be the best fit for client business goals.

Working at NTT

Key Roles and Responsibilities:

  • Leverage deep subject matter expertise in the overall solution design by working with cross functional technical teams
  • Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organisation
  • Perform necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process
  • Define a Managed Services solution that meets the agreed requirements
  • Contribute to sales process improvement, including developing knowledge bases, sharing practices with other services architects
  • Maintain relevant cloud and technology certifications
  • Design complex managed service solutions to meet client requirements by integrating technology and service design across the cloud infrastructure technology domain
  • Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
  • Design the Managed Service offering, interfacing with the platform delivery team.
  • Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Accountable for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
  • Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
  • Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Infrastructure).
  • Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
  • Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current cloud infrastructure architecture, platforms, and operating models
  • Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
  • Coach, mentor and act as advisor in service design situations
  • Assist the sales teams to have a commercial model discussion with the client
  • Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
  • Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
  • Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition


Knowledge, Skills and Attributes:

  • Comprehensive understanding of cloud technologies, networking, security, and system administration
  • Demonstrate solid knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations
  • Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills
  • Good communication and presentation skills
  • Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in
  • Comprehensive level understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies
  • Solid working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
  • Comfortable working with costing models in partnership with sales and finance stakeholders
  • Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
  • Up to date knowledge on emerging trends in technology, Managed Services Integration, Cloud Infrastructure, etc
  • Analytical skills and ability to discover and analyze all input and data


Academic Qualifications and Certifications:

  • Desired certifications (any one or more): Azure: AZ900 – Azure Fundamentals , AWS: AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure
  • ITIL: Version 3 or Later
  • Tertiary level - bachelor's or post graduate degree with experience in a consulting capacity
  • Scaled Agile certification or equivalent


Required Experience:

  • Advanced prior experience in managed service provider, or cloud services provider
  • Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts
  • Proof of structuring medium/large, multi-year profitable contracts
  • Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design
  • Advanced experience working in an environment with global delivery and in multiple geographies and industries

Skills Summary

Cloud Architectures, Cloud Services Management, Containerization, Infrastructure Deployment, Serverless Computing

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.