Client Success Manager

2 months ago

Greater Noida, Uttar Pradesh, India timesjobs Full time
Position at Zones LLC

Company Overview:
When it comes to IT solution providers, there are a lot of choices.

But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones First Choice for IT.

TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.

Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact.

Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.

To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What youll do as the (Client Success Manager)
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Process quotes and orders in a timely and accurate manner, ensuring adherence to internal policies and procedures.
Continuously monitor open orders and expedite when necessary to meet client expectations.

Provide comprehensive and timely communication to clients and internal sales team, addressing inquiries and providing status updates on orders, quotes, and inventory.

Generate impactful reports for clients or sales management, providing insights and recommendations based on sales and account data, if required
Monitor and coordinate inventory management activities, ensuring adequate stock levels and timely depletion of run-rate inventory.
Meet or exceed client/contract Service Level Agreements (SLAs), consistently delivering high-quality service and meeting client expectations.
Assume full account responsibilities in the absence of the Account Manager, ensuring uninterrupted client support and continued communication.
Manage tasks efficiently and effectively handle email communication via designated mailboxes.
Facilitate returns and manage them to closure, ensuring appropriate resolution and customer satisfaction.
Maintain client pricing programs, ensuring consistent and accurate pricing across all accounts.
Proactively identify and escalate any issues or concerns to leadership, providing all relevant details and suggesting corrective actions.
Previous experience in B2B sales, account management, or customer service roles.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients and internal stakeholders.

Detail-oriented mindset with a focus on accuracy and quality in all tasks.
Proficient in using sales management software, CRMs, and other relevant tools.
Self-motivated and goal-oriented, with a proven track record of meeting or exceeding sales targets.
Knowledge of [industry/sector] and familiarity with IT products/services is a plus.
Ability to thrive in a fast-paced, dynamic work environment.

What you will bring to the team:
Location Noida
Exposure Medium to large scale projects
Experience Minimum 3 years
Education Graduation in any discipline

Zones offers a comprehensive Benefits package.
While were committed to providing top-tier solutions, we are just as committed to supporting our own teams.

We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business.

Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job it's an exciting careers immersed in an inventive, collaborative culture. If youre interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

  • Customer Success Account Manager

    1 month ago

    Noida, Uttar Pradesh, India Adobe Full time

    JOB LEVELP30ADDITIONAL JOB LEVELS-EMPLOYEE ROLEIndividual ContributorPosition: Customer Success Account ManagerGeo: North AmericaBusiness Unit: Adobe Business DirectLocation: Remote WorkAdobeChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and...

  • Management Trainee – Client Reporting

    3 months ago

    Noida, Uttar Pradesh, India EPIC Investment Partners Full time

    Role Profile: Management Trainee – Client Reporting EPIC Investment Partners ("EPIC") is an independent investment, advisory and administration firm established in 2001. We have four business lines, Capital, Administration, Markets and Advisory.Our integrated approach supports companies, entrepreneurs and investors by providing access to capital, advice...

  • Business Development Manager MBA Fresher Noida

    2 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Company: EbizONPosition: Business Development ManagerLocation: Noida officeEbizON is looking for a Business Development Manager to join our team in our Noida office. This team members' primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing...

  • Business Development Manager MBA Fresher Noida

    1 month ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    EbizON is looking for a Business Development Manager to join our team in our Noida office. This team member's primary responsibilities are to actively seek out and engage prospective customers to sell our products and/or services, drive new business, as well as renew existing business with SMC-Corporate clients.The ideal candidate is results-driven, hungry...

  • Corporate Sales Manager

    1 month ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Title: Corporate Sales Manager/ Business Development Manager Overview: Responsible for generating leads, developing client relationships, and driving new business opportunities in a competitive market.Key Responsibilities:Prospect and generate leads through networking & cold calling.Build and maintain relationships with potential clients; identify decision...

  • Account Manager MBA Fresher

    2 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    ## Company: EbizONPosition: Sales Development RepresentativeLocation: Noida office### Roles and Responsibilities: Build relationships with prospective clients across the world. Lead qualification and nurturing. Convert assigned leads into opportunities by running applicable cadence steps. Collaborate with sales and marketing team members on strategic sales...

  • Group manager-account svcs

    2 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Location: NoidaProject Role: Group manager-account svcsQualification: OthersExperience: 7-12 YearsSkills: Operations ManagementNoof Positions:1Job SummaryThe Group Manager-Account Services is responsible for:Creating end-to-end solutions, improvements, or enhancements for identified issues within existing processesAchieving project deliverables through...

  • Sales Fresher MBA Graduates Noida

    2 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    EbizON is looking for a Sales Development Representative to join our team in our Noida office. This team member's primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients.The ideal candidate is results-driven,...

  • Business Development Fresher Noida

    1 month ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    :EbizON is looking for a Business Development Representative to join our team in our Noida office. This team members' primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients.The ideal candidate is results-driven,...

  • Associate Consultant- Business Development Noida

    1 month ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    ### EbizON is looking for an Associate Consultant- Business Development to join our team in our Noida office. This team members' primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients.The ideal candidate is...

  • Business Development Executive Noida

    1 month ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Business Development Executive at EbizONEbizON is looking for a Business Development Executive to join our team in our Noida office. This team member's primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients.The...

  • Associate Consultant- Business Development Noida

    4 weeks ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    ### EbizON is looking for an Associate Consultant- Business Development to join our team in our Noida office. This team members' primary responsibilities are to actively seek out and engage prospective customers to sell our product and/or services and drive new business as well as renew existing business with SMC-Corporate clients.The ideal candidate is...

  • New Inside Sales

    3 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Key Technology PartnersArtificial Intelligence &Machine LearningDataEngineeringIoTAnalyticsDatalakeDataWarehousingJOB DESCRIPTIONSR. INSIDESALESJob DescriptionDevelop demand generation strategies for Global (primarily US & Canada) & Indianmarkets for Valiance portfolio of data analytics, data lake and AI/ML offerings.Lead & mentor inside sales team to drive...

  • Business Developement Management Trainee

    2 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Qualification-Engineering Graduates with MBA Degree who passed-out in 2023 / 2024 (very good candidates from 2022 batch can also be considered) and have a flair for business development and marketing are needed as Management Trainees (Preferred- Mechanical Engineer).Preferred candidate profile-Candidates from good institutes having secured engineering...

  • ION Group

    4 weeks ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Business Analyst Noida, HybridLab49 Product and Delivery / Contractor / HybridResponsibilities:Building out a set of user journeys and designs for a new commercial banking portalWorking closely with Design and with another Lab49 team responsible for developing a technology and strategy and architecture for the new portalThe portal will enable commercial...

  • AWS Cloud Administrator Noida

    1 month ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    ## EbizON is looking for AWS Cloud Administrator to join our team in our Noida office. Strong knowledge on AWS cloud environment with minimum of 3 years hands on Experience. Expertise in Amazon AWS Cloud Administration which includes services like EC2, S3, EBS, VPC, lambda, Amazon Redshift, ELB, AMI, SNS, RDS, IAM, Route 53, ACM, WAF, SES, SSM, Auto scaling,...

  • Business Development Manager

    2 months ago

    Noida, Uttar Pradesh, India People Empowerment Consulting Full time

    *Role: Event Sponsorship Sales Manager**Salary : 6 : LPA to Rs. 12: LPA**Job Location: Sec 63, Noida, Uttar Pradesh**Industry Type: Events / Sports**Department: Sales & Business Development**Employment Type: Full Time, Permanent**Job Description* Strong Sales background with 2 years to 8 years of experience in Sponsorship sales. Generating revenue for an...

  • EbizON PHP/Wordpress Developer Noida

    2 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    EbizON is looking for a PHP Developer to join our WordPress team in our Noida office. The ideal candidate loves working with a variety of projects and people and should have extensive experience in implementations of mobile-friendly websites. He/she should have a creative and thoughtful approach to requests and collaborate with the team.You must also possess...

  • Director - Accounts Receivable

    3 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Director - Accounts ReceivableIf you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customers lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your...

  • ION Group

    3 months ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Client Support Senior Analyst - Treasury NoidaION Corporates Client SupportFull-timeOn-siteThe Role:Manages first line of contact for clients that report application-related questions and defects involving ION Corporates enterprise software utilized in the Financial and Commodity sectors as applicable. Carries significant responsibility towards managing the...