Solutions Engineer
2 weeks ago
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
We are a Great Place To Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do:
You will help build the future of our diagnostics platform that supports our service organization that keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business.
Drive customer satisfaction, develop and manage internal customer relationships through a deep understanding of the JCI Services model and the specific support needs of the customer.
You become part of the Controls Domain Service provider team to provide advanced, innovative, cost-effective, and mission-supportive control services. You will work with a team of other Solution Engineers and analysts with various skill sets including controls diagnostics and analytics. The future will be focused on artificial intelligence and advanced machine learning.
Under minimal supervision, conducts preventive maintenance, and general servicing of Controls (including detailed troubleshooting of Controls). Responsible for high levels of customer satisfaction through direct, on-site, customer interface. Properly completes required service documentation and verbal communication.
How you will do it:
- Perform CEP reviews, analyze, generate reports and recommendations to branches and customers.
- Provide feedback on the serviceability of our chillers and connected equipment portal.
- Work with the field, help connect chillers
- Deploy HVAC Domain specific playbooks to deliver and document remote services: standard processes, practices, service delivery SLAs, workflow tracking, and service partners supervision with each country served
- Compliance: Manage all compliance activities for the ROC
- Operations management
- Ensure procedures are followed and updated as needed, including operations as communication procedures
- Design and enforce request handling and escalation policies and procedures.
- Ensure escalations are resolved in a timely manner.
- Reviews reports generated by others to ensure quality and accuracy.
- Collaborate
- Coordinate as needed with the local support center to address issues
- Interface with internal and external customers to prevent and/or mitigate issues
- Diagnoses complex chillers
- Know the HVAC portfolio in JCI
- Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades, and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
- Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or management changes immediately.
- Communicates with customers (internal and external). Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customers informed on the nature of service provided and outstanding issues and recommends system enhancements, upgrades, and/or replacements.
- Adheres to all Johnson Controls and customer safety standards.
- Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines.
- Plan, prepare and conduct training for local field offices and other chiller experts where required on remote chiller diagnostics, CEP and gather voice of technician feedback for continuous improvement.
- Provide inputs, guidance and participate in OpenBlue platform roadmap and enhancements in particular on how particular features and functionality will enable greater customer (internal and external) value.
What we look for:
· 10+ years’ experience with Chiller diagnostics, maintenance, repair and trouble shooting.
· General overall knowledge of HVAC equipment, building automation systems and energy management and monitoring systems.
· Able to solve complex service operational and maintenance problems.
· Able to communicate professionally with customers at all levels, internal and external.
· Possess appropriate industry certifications.
· Demonstrated leadership abilities, organizational, communication and interpersonal skills.
· Some travel may be required (less than 10% anticipated).
· Ability to work in a high paced service environment with shifting priorities.
· Work with other cross functional teams to develop and deploy new services to be delivered by the field and Predictive Team.
Preferred
- General computer and mobile application skills would be preferred and are a key part of future development in this position.
-
Field Sales Executive
2 weeks ago
Pune, Maharashtra, India Engineer Construction Wala Full time**Company Description** Welcome to Engineer Construction Wala, Pune's premier civil construction company. We pride ourselves on going beyond traditional building methods by combining modern technology and timeless craftsmanship to bring architectural dreams to life. With over 500 successful projects, we are committed to delivering top-quality construction...
-
Solution Architect
5 days ago
Pune, Maharashtra, India DIGIVIK MARKETING SOLUTIONS Full timeAbout us: Digivik Business Solutions is a dynamic digital marketing agency based in Pune, India. We are looking for an experienced Backend/PHP Laravel Developer to join our development team and contribute to the creation of innovative and scalable products for our clients. Key Responsibilities: - Lead the development of technical strategies and roadmaps...
-
Solution Architect
2 weeks ago
Pune, Maharashtra, India DIGIVIK MARKETING SOLUTIONS Full timeAbout us: Digivik Business Solutions is a dynamic digital marketing agency based in Pune, India. We are looking for an experienced Developer to join our development team and contribute to the creation of innovative and scalable products for our clients. Key Responsibilities: - Lead the development of technical strategies and roadmaps for creating...
-
Solution Architect
6 days ago
Mumbai, Maharashtra, India Risk Solutions Full timeConsulting/Principal Software Engineer Would you like to be part of a team that delivers high-quality software to our customers? Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others? About the Business With more than 10,000 global customers, Brightmine, formerly XpertHR, is a leading provider of people data,...
-
Solution Engineer
5 days ago
Pune, India Larsen & Toubro Full timeJob Role :/Reports To :Sr. Lead technical Program Manager (Office of the CTO)Work Location :PuneMinimum Qualification:Masters/ Bachelors in Electronics/Electrical or Computer Science/ Engineering or similar field from an accredited university with minimum 3-12 years of relevant experience.Requirements & Responsibilities:Solution Engineer works independently...
-
Solution Engineer
3 months ago
Pune, India Larsen & Toubro Full timeJob Role : / Reports To : Sr. Lead technical Program Manager (Office of the CTO) Work Location : Pune Minimum Qualification: Masters/ Bachelors in Electronics/Electrical or Computer Science/ Engineering or similar field from an accredited university with minimum 3-12 years of relevant experience. Requirements & Responsibilities: Solution...
-
Solution Engineer
2 weeks ago
Pune, Maharashtra, India Larsen & Toubro Full timeJob Role : / Reports To : Sr. Lead technical Program Manager (Office of the CTO) Work Location : Pune Minimum Qualification: Masters/ Bachelors in Electronics/Electrical or Computer Science/ Engineering or similar field from an accredited university with minimum 3-12 years of relevant experience. Requirements & Responsibilities: Solution...
-
Solution Engineer
2 months ago
pune, India Larsen & Toubro Full timeJob Role : / Reports To : Sr. Lead technical Program Manager (Office of the CTO) Work Location : Pune Minimum Qualification: Masters/ Bachelors in Electronics/Electrical or Computer Science/ Engineering or similar field from an accredited university with minimum 3-12 years of relevant experience. Requirements & Responsibilities: ...
-
Solution Engineer
4 weeks ago
pune, India Larsen & Toubro Full timeJob Role : / Reports To : Sr. Lead technical Program Manager (Office of the CTO) Work Location : Pune Minimum Qualification: Masters/ Bachelors in Electronics/Electrical or Computer Science/ Engineering or similar field from an accredited university with minimum 3-12 years of relevant experience. Requirements & Responsibilities: ...
-
Solution Engineer
4 weeks ago
Pune, India Larsen & Toubro Full timeJob Role : / Reports To : Sr. Lead technical Program Manager (Office of the CTO) Work Location : Pune Minimum Qualification: Masters/ Bachelors in Electronics/Electrical or Computer Science/ Engineering or similar field from an accredited university with minimum 3-12 years of relevant experience. Requirements & Responsibilities: Solution...
-
Solution Architect
2 weeks ago
Pune, Maharashtra, India Tridiagonal Solutions Full time**What we do**: We leverage advanced Modeling & analytics, workflow automation, and data science techniques to provide solutions to the process industry verticals like food, pharma, Chemicals, and Oil & Gas. We are one of the thought leaders in our space due to unique/niche expertise we possess and collaborate with process excellence teams of world’s...
-
Hiring For PIM Solution Engineer
4 weeks ago
Pune, Maharashtra, India krazy mantra hr solutions Full timeApply for Hiring For PIM Solution Engineer, Career Progress Consultants in Pune for 3 - 6 Year of Experience on
-
Hiring For PIM Solution Engineer
2 months ago
Pune, Maharashtra, India krazy mantra hr solutions Full timeApply for Hiring For PIM Solution Engineer, Career Progress Consultants in Pune for 3 - 6 Year of Experience on
-
Apptware Solutions
2 weeks ago
Pune, Maharashtra, India Apptware Solutions LLP Full timeWe are hiring for : Role : Senior Python Developer Must have : Strong programming skills in Python, and SQL.Industry Type : IT Services & ConsultingFunctional Area : Engineering - Software Employment Type : Full Time, PermanentEducation : Ph.D./M.Tech/B.E/B Tech. M.Sc, MCA in Computers.About us : Apptware has a stellar delivery organization of...
-
Solution Engineer
4 weeks ago
Pune, India BMC Software, Inc. Full timeDescription and RequirementsCareerArc CodeCA-PS #LI-PS1"At BMC trust is not just a word - it's a way of life!"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your...
-
Solutions Engineer
1 week ago
pune, India hushh.ai Full timeCustomer Solutions Engineer - AI and Data PlatformsCompany: Hushh Intelligence Inc. AKA hushh.aiLocation: Global (Remote/On-site Options Available)Job Type: Full-Time (Fulltime - Contract/Consulting options available for short term Projects & deliverables)About Hushh:Hushh is redefining data management by transforming user data into actionable and valuable...
-
Solution Engineer
2 weeks ago
Pune, Maharashtra, India BMC Software, Inc. Full timeDescription and RequirementsCareerArc CodeCA-PS #LI-PS1"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best...
-
Solution Engineer
4 weeks ago
pune, India BMC Software, Inc. Full timeDescription and Requirements CareerArc Code CA-PS #LI-PS1 "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we...
-
Solution Engineer
4 weeks ago
Pune, India BMC Software, Inc. Full timeDescription and Requirements CareerArc Code CA-PS #LI-PS1 "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know...
-
Solutions Engineer
1 week ago
Pune, India hushh.ai Full timeCustomer Solutions Engineer - AI and Data Platforms Company: Hushh Intelligence Inc. AKA hushh.ai Location: Global (Remote/On-site Options Available) Job Type: Full-Time (Fulltime - Contract/Consulting options available for short term Projects & deliverables) About Hushh: Hushh is redefining data management by transforming user data into actionable and...
