Senior Support Engineer
5 days ago
Position Overview
As a Level 3 Technical Support Engineer, you will be a key member of our technical support team for Software House (C•CURE 9000 & iSTAR) security software and hardware products. This role involves handling complex, time-intensive customer requests that require deep technical expertise and specialization in various technologies.
Key Responsibilities
Network Infrastructure Troubleshooting: Resolve issues related to proprietary and third-party device communication.
Database Troubleshooting: Ensure connectivity and performance, understand product schema and data relationships, and perform SQL scripting.
Application Server Troubleshooting: Enhance performance, review logs, detect problems, and recommend best practices and configuration improvements.
Web Server (IIS) Troubleshooting: Improve performance, review logs, and detect issues.
Hardware Installation and Integration: Manage site requirements, interface with third-party products, and understand communication protocols in the access control industry.
Team Dynamics
Collaborative Environment: Work closely with a diverse team of engineers, developers, and support staff to resolve complex issues. Collaboration and knowledge sharing are key components of our success.
Customer-Centric Approach: Engage directly with high-profile customers to understand their needs and provide tailored solutions. Your ability to communicate effectively and build strong relationships will be crucial.
Continuous Improvement: Participate in regular team meetings and training sessions to stay updated on the latest technologies and best practices. We encourage continuous learning and professional development.
Problem-Solving Culture: Our team thrives on solving challenging problems. You’ll have the opportunity to work on a variety of issues, from network troubleshooting to database optimization, ensuring no two days are the same.
Supportive Leadership: Benefit from a leadership team that values your input and supports your growth. We believe in empowering our engineers to take ownership of their work and make impactful decisions.
Essential Skills and Experience
Customer Communication: Engage with high-profile customers to understand issues, provide solutions, and communicate plans both verbally and in writing.
Root Cause Analysis: Investigate logs and historical data to determine the sequence of events and identify failure root causes.
Issue Reproduction and Testing: Set up virtual environments to replicate issues and test potential solutions.
Defect Logging and Follow-Up: Document product defects, submit them to Development Engineering, and follow up until resolution.
Technical Documentation: Write and review technical documents for internal and public use.
Continuous Learning: Pursue opportunities for ongoing education and skill development.
Travel: Willingness to travel 10-15%.
Qualifications
Required:
8 years of experience with CRM systems (Salesforce preferred), including data entry, analysis, and detailed case note recording.
8 years of technical support experience.
8 years of troubleshooting experience with related tools and technologies.
8 years of customer service experience supporting external customers.
Preferred:
BS in Computer Science or a related field.
Experience with SQL Server administration, VM creation and management, and software installation.
Familiarity with SQL, XML, XSLT, IIS, VMWare, Hyper-V, .NET, WireShark, and similar technologies.
Experience with cloud deployments (Azure, AWS, GCP).
Experience working within zero-trust networks.
Basic scripting skills (PowerShell, Bash).
Proficiency with Microsoft Windows and Linux operating systems.
CCNA or Network+ certification.
MCSE certification (Data Platform, Business Intelligence, Server Infrastructure, Communication) or equivalent.
Experience with VMS and access control hardware, including intelligent controllers, expansion boards, communication equipment, and wiring basics.
Strong persuasive and assertive communication skills while maintaining professionalism.
Excellent written and verbal communication skills.
-
india Senior Data Integration Engineer Full timeMust Have Skills/Skill Requirement:Design and architect integration solutions to connect various enterprise applications, systems, and databases.Develop and implement integration workflows, APIs, and data pipelines to enable smooth communication and data exchange between different applications.Utilize Azure Integration Services such as Azure Logic Apps,...
-
india Senior Data Integration Engineer Full timeMust Have Skills/Skill Requirement: Design and architect integration solutions to connect various enterprise applications, systems, and databases. Develop and implement integration workflows, APIs, and data pipelines to enable smooth communication and data exchange between different applications. Utilize Azure Integration Services such as Azure Logic Apps,...
-
Senior Data Integration Engineer
2 weeks ago
India Senior Data Integration Engineer Full timeMust Have Skills/Skill Requirement: Design and architect integration solutions to connect various enterprise applications, systems, and databases. Develop and implement integration workflows, APIs, and data pipelines to enable smooth communication and data exchange between different applications. Utilize Azure Integration Services such as Azure Logic...
-
SMSC/ MMSC Senior Support Engineer
4 weeks ago
bangalore, India Infinite Computer Solutions Full timeJob Title: Senior Support Engineer Job Description: We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong background in telecom support, network deployment, and customer support, with specific expertise in SMSC and MMSC and messaging systems. Responsibilities: Customer...
-
Smsc/ mmsc senior support engineer
4 weeks ago
Bangalore, India Infinite Computer Solutions Full timeJob Title: Senior Support Engineer Job Description: We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong background in telecom support, network deployment, and customer support, with specific expertise in SMSC and MMSC and messaging systems. Responsibilities: Customer...
-
SMSC/ MMSC Senior Support Engineer
4 weeks ago
bangalore, India Infinite Computer Solutions Full timeJob Title: Senior Support EngineerJob Description:We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong background in telecom support, network deployment, and customer support, with specific expertise in SMSC and MMSC and messaging systems.Responsibilities:Customer Support:• 8+...
-
Senior python support engineer
4 weeks ago
Bangalore, India Red Education Full timeJob Title: Senior Python Support Engineer Work Location: Bangalore (Whitefield) Minimum experience: 3+ years of core IT experience Spoken Language: Good Spoken English (must) Vacancy: 1 no. Employment: Full-time (rotational shift) Work Mode: Work from office " day shift" work days & work from home " night shift" work days...
-
SMSC/ MMSC Senior Support Engineer
3 weeks ago
Bangalore, India Infinite Convergence Solutions Full timeJob Title: Senior Support Engineer Job Description: We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong background in telecom support, network deployment, and customer support, with specific expertise in SMSC and MMSC and messaging systems. Responsibilities: Customer...
-
SMSC/ MMSC Senior Support Engineer
4 weeks ago
Bangalore, India Infinite Computer Solutions Full timeJob Title: Senior Support Engineer Job Description: We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong background in telecom support, network deployment, and customer support, with specific expertise in SMSC and MMSC and messaging systems. Responsibilities: Customer...
-
Strategic HR Director for Senior Care
2 days ago
India Holistic Senior Care Full timeAbout Holistic Senior CareWe are a leading provider of holistic senior care services, dedicated to enhancing the lives of seniors and their families. Our comprehensive approach focuses on delivering personalized care, companionship, and support in a residential community setting.Our MissionTo redefine senior care by providing a nurturing environment that...
-
Manufacturing Engineer
3 weeks ago
India Tek Support Full timeJob Title: Manufacturing Engineer Location: Hyderabad Technical Skills: Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.) Project Management, Data Analysis, Root Cause Analysis Support New Capital Introduction (NCI) activities. Support daily continuous improvement activities. Design new tooling to resolve assembly process...
-
Senior Information Technology Support Engineer
4 weeks ago
bangalore, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift role Role: Senior IT Support Engineer Job Type : Full Time Location: Bengaluru (ONSITE) Shift: US/Rotational Job Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration,...
-
Senior information technology support engineer
4 weeks ago
Bangalore, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift role Role: Senior IT Support Engineer Job Type : Full Time Location: Bengaluru (ONSITE) Shift: US/Rotational Job Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the...
-
Senior Information Technology Support Engineer
4 weeks ago
bangalore, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift role Role: Senior IT Support Engineer Job Type : Full Time Location: Bengaluru (ONSITE) Shift: US/Rotational Job Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration,...
-
Senior Information Technology Support Engineer
4 weeks ago
bangalore, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift roleRole: Senior IT Support EngineerJob Type : Full TimeLocation: Bengaluru (ONSITE)Shift: US/RotationalJob Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration, maintenance,...
-
Senior Information Technology Support Engineer
4 weeks ago
bangalore, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift roleRole: Senior IT Support EngineerJob Type : Full TimeLocation: Bengaluru (ONSITE)Shift: US/RotationalJob Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration, maintenance,...
-
India McLaren Strategic Solutions (MSS) Full timeJob Overview: We are seeking an experienced Senior Support Engineer to join our team at McLaren Strategic Solutions (MSS). As a key member of our production management function, you will play a critical role in supporting our firm's various business functions.
-
Support Let's Talk | Back End Developer
2 days ago
india Support Let's Talk Full timeCompany DescriptionSupport Let's Talk is a platform that offers anonymous chat and calls for individuals to connect with real friends who understand their struggles. The Support App provides a safe space for users to express themselves freely without fear of judgment or embarrassment by connecting with others who can relate to their experiences. This 24/7...
-
Sr support engineer
4 weeks ago
India McLaren Strategic Solutions Full timeROLE : Senior Support/Maintenance Specialist / Engineer LOCATION : India / Remote JOB SUMMARY: Senior role in the production management function that support the firm’s various business functions. RESPONSIBILITIES: • Work actively with team members to analyze and resolve application issues • Identify defects, discrepancies, and trends...
-
Data Warehouse Expert for Analytics Projects
1 week ago
India Data Warehouse Engineer Full timeAbout the RoleWe are seeking an experienced Data Warehouse Engineer to join our team. In this role, you will design, develop, and maintain data warehouses that support business intelligence and analytics initiatives.