Senior Associate, ServiceNow

3 weeks ago

Bengaluru India RSM Delivery Center Private Limited (India) Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Essential Duties and Responsibilities:        
  • Assessing problems
  • Troubleshooting and solving existing problems
  • Identifying and assessing technical solutions
  • Managing enhancements using an Agile Framework.
  • Support customers across various time zones

Basic Qualifications:
  • Minimum 5 years of total IT experience
  • Minimum 3 years of ServiceNow Support and Development experience – L2/L3 – customer interactions
  • BE/BTech degree in Computer Science, Information Systems or equivalent field
  • Good to have ITIL Foundation V3 or v4 certification – good to have
  • ServiceNow Certifications - CSA – mandatory

Knowledge, Skills and Abilities:
  • Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB -3
  • Experience with application support and development activities
  • Experience with resolving issues within strict SLA timelines
  • Ability to work in shifts or out of standard working hours

Professional Requirements:
  • Strong written and oral communication skills including presentation skills.
  • Strong problem solving and troubleshooting skills.
  • Proven success in contributing to a team-oriented environment

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.

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