Remote- Full Time- Appointment Scheduler

4 weeks ago

india, IN Digital Presence Matters Inc. Full time

Job Title: Appointment Specialist (US Voice Process)

Location: Work from Home

Shift: Late Night/Early Morning (India Time)

Industry Preference: Dental Vertical


Job Overview:

We are seeking a dynamic and motivated Appointment Specialist with expertise in the US voice market to join our team. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts. Experience in the dental industry is highly preferred.


Key Responsibilities:

  • Conduct outbound calls to schedule appointments for dental clients in the US.
  • Ensure all scheduled appointments align with client preferences and availability.
  • Effectively handle inquiries and provide necessary information about services.
  • Maintain accurate records of calls and appointments in the CRM.
  • Meet performance targets and adhere to call scripts and guidelines.
  • Collaborate with the team to optimize appointment booking strategies.


Qualifications and Requirements:

  • Excellent spoken English with a professional and clear tone.
  • Minimum of 2+ years’ experience in the US voice process, preferably in appointment booking or customer service.
  • Familiarity with the dental industry is a plus.
  • Must have a reliable laptop/desktop and high-speed internet connection for uninterrupted work.
  • Ability to work in night and early morning shifts (India time).
  • Self-motivated and comfortable working in a remote environment.
  • Strong organizational and time-management skills.


Compensation:

Split pay structure linked to performance and appointment booking success.

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