Business Analyst
2 weeks ago
Job Description :
- Being a ServiceNow Business Analyst, you will be responsible for leading end-to-end ServiceNow product lifecycle, from requirements analysis through production support.
- Business Analysis at Tech Mahindra consists of analysing customer requirements, preparing user stories, crafting detailed solution documents for product enhancements, and occasional support for post-deployment activities to ensure successful ServiceNow :
- Engaging with business stakeholders to understand their business needs and to outline detailed requirements.
- Collaborating with development teams and stakeholders to craft solutions, enhancing existing product functionality.
- Drafting ServiceNow requirements and solutions documentation, producing product training and support collateral.
- Participate in the development and grooming of Agile User Stories.
- Documentation of workflow, leveraging third party tools and technology.
- Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow's software development lifecycle.
- Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.
- Conducting needs assessments calls and product demonstrations with prospective customers.
- Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.
Skills and Experience :
- Excellent written and verbal communication skills.
- At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow)
- Proven experience as a Business Analyst with a focus on the ServiceNow platform.
- In-depth knowledge of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- .Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- ServiceNow certification(s) such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) preferred.
- Experience with Agile methodologies is a plus.
- Demonstrated ability to manage multiple stakeholders from across the Enterprise.
- Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.
- Working knowledge of Jira or other scrum tools
- ITIL knowledge and experience.
- ServiceNow CSA certified.
- Good to have CIS certifications.
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