Customer Solutions Architect

5 days ago

Hyderabad Telangana India, Telangana Tata Consultancy Services Full time

Job Title :MS Dynamics CRM Solutions Architect

Pan India

4-10yrs Exp required

Relevant Experience (Yrs)

Solution architect with total experience of 12+ years and 7+ years in implementation/consulting in Dynamics D365 CRM On Premise Or Online

Hands-on experience in Microsoft Technologies like C#, SQL Server, SQL BI SSIS, analytics and SSRS reporting in CRM Online or Power BI (Preferable), Azure technologies, Security, Large scale Data migration, complex Integrations involving middle ware.

Should have excellent knowledge of Sales, Service, Marketing, Field Service, Voice of Customer, Portals, Configurations and Customizations, Integration patterns with online/On premise applications, Performance Optimizations, PowerApps, Power Automate, Gateways, Deployments, Azure DevOps

Technical/Functional Skills

  • Techno-functional exposure in various domains.
  • Well experienced in Sales, Service and Marketing modules.
  • Excellent communication and presentation skills
  • Hands-on experience in Microsoft Dynamics CRM D365.
  • Should have worked in client facing role
  • Involved in various project activities like
  • Requirement Gathering and Gap Fit Analysis
  • Solution Architecture and Design and configurations
  • Experience in Integrations with other enterprise systems like ERP, LOB on premise and online systems
  • Experience in integrations with MS Outlook, SharePoint, O365 Administration and AD Synchronization
  • Data Migration using Scribe/SSIS or similar tools
  • Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.
  • Should have a good understanding of CRM security model
  • Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.
  • Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST).
  • Should have experience in implementing large transformational projects involving multi language, multi currency and multi country deployments
  • Should be able to set up implementation road maps, project plans

Roles & Responsibilities

  • Create Techno-functional fitment by interacting with client stakeholders
  • Conduct CRM solution approach workshops to the stakeholders
  • Create High Level As-Is and To-Be Architecture, Technical design for CRM and obtain necessary approvals from client
  • Co-ordinate with various stakeholders including Microsoft and other 3rd Party vendors
  • Coordination with offshore team
  • Create Integration specifications and design

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