Service Delivery Manager

2 weeks ago

Bangalore, Karnataka, India Yitro business consultants Full time

Job Title: Service Delivery Manager

Total Experience: 10+ years

Relevant Experience: 5+ years

Primary Skill-Set: SIEM , Business Administration, Information Security and MySQL

Secondary Skill-Set: Firewalls / Security audit logs / Malware / Unix and Windows System security events

What You'll Do & Achieve:

- Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.

- Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure

- Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms

- Self-motivated and Self-driven towards Customer Success

- Plan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team

- Strong Ability to multitask and handle multiple projects

- Conduct enablement workshops to train users on Securonix platform's operation and maintenance

- Ability to demonstrate Securonix products and services to customers on site and remotely via webinar sessions

- Final quality review and approval for all deliverables for the Service delivery

- Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks

- Ability to present and report up-to the executives to demonstrate product value

- Comfortable working for a dynamic technical organization with a fast-growing customer base

- Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teams

- Familiarity with security operations, network monitoring, threat analysis and investigation response solutions

- Ability to understand business problems and a passion for applying technology solutions and leveraging technology trends, to deliver results

- Excellent customer interaction, written & verbal communication skills

- Willing to travel to visit prospects and customers, and to engage in onsite customer work when required

- IMPORTANT We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what "is possible" with technology, the desire to solve business-critical challenges

Qualifications Required:

- 4+ years of work experience with SIEM technologies

- 5+ years of managing projects in a cross functional organization

- Knowledge of Information Security and MySQL is a must

- Good knowledge of IT security / Firewalls / Security audit logs / Malware / Unix and Windows System security events

- Good knowledge in system security architecture and security solutions

- Excellent written and verbal communication skills is required

- Project management certifications like PMP, Project+, CSM, etc. is a big positive

- Master's degree in business administration or related field

- Previous stakeholder & people management skills

- Strong working knowledge of Project Management software

- Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture

- Strong understanding of threat analysis and enterprise-level mitigation strategies

- Working knowledge of operating systems and networking technologies in general

- Working knowledge of cyber threats, defenses, motivations and techniques

- Excellent interpersonal and organizational skills

- Excellent oral and written communication skills

- Strong analytical and problem-solving skills

- Self-motivated to improve knowledge and skills

(ref:hirist.tech)

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