Lead Technical Support Engineer
3 weeks ago
Job Role: Lead Infrastructure implementation and support
Experience: 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support
Education: BE (IT/Computers), MCA
Work Location: Noida (work from office only)
Travel: Yes, required to onsite locations (PAN India + International)
Roles and Responsibilities
- Identify Hardware and Software requirements related to Product Implementation.
- Keep yourself updated with latest trends in Hardware and Software Infrastructure
- Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
- Design network security as per the requirement of customer.
- Design and deploy Hardware, Software and Application monitoring tools.
- Use automation for deployments and system upgrades.
- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
- Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
- Assist with knowledge-sharing initiatives as well as product release training and documentation.
- Participate in design reviews of HLDs and LLDs with Customers.
- Evaluation of new technology.
- Creation of customer requested reports and Customer communication
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