Application Engineer

Job Description Summary

We are currently seeking a motivated, career and customer oriented SaaS Application Engineer to join our team to begin an exciting and challenging career.

Incumbent will be responsible for providing technical support, functional analysis, system configuration & technical development for Atlassian Suites of applications and SCM (Source Code Management) tools. The primary responsibility of this role is in the proficient and efficient management of the day-to-day operations of business-critical applications (JIRA, Confluence, Fisheye / Crucible, Bamboo, GitHub) which will be heavily used by global users.

Job Requirements

Mandatory:

• Minimum of 3+ years of experience in the administration / configuration of Atlassian Suites of Applications – Jira, Confluence, GitHub, Linux
• Proficiency in scripting languages (e.g. Python, Bash) for automation
• The foremost requirement of this role is to provide application support and incident resolution in a timely manner and in accordance with agreed SLAs.
• Performance tuning of slow running processes will also be required.
• A deep and demonstrated understanding of Security principles is required to manage changes in line with security recommendations.
• Monitors system performance and makes recommendations for modifications, research problems, identifies root cause and proposes sustainable solutions.
• Experience working with global teams.

Desirable:

• Experience in managing application upgrades and managing configurational changes.
• Serves as application support for any other version control application.
• Experience supporting SaaS and on-premises applications.
• Experience with monitoring tools (e.g. New Relic, Grafana, PRTG).
• Experience with Fisheye / Crucible, Bamboo is a plus
• Maintains non-technical system documentation, such as process flow charts, design documents, business communications records.
• Outstanding oral and written communication skills are essential as you will be required to conduct meetings with end users to obtain requirements and generate functional specification documents.
• In conjunction with the Business Analysts, you will work with users to gather requirements for projects and enhancements to the production system.
• The successful candidate will be proficient in being able to functionally analyze a requirement for a change request and present an estimate for consideration.
• Working closely with the SMEs and current team, the role will also be required to:
• Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.
• Troubleshoot and fix application environment issues.
• The ability to install, configure, upgrade and optimize performance of an application environment.
• In depth understanding of the environment and the business systems requirements of it.
• Able to re-build the platform if required.
• Understands the business impact of an IT systems failure.
• Ability to create technical recovery and continuity plans.

Qualifications

• Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

Experience:

• Minimum of 3 years’ experience in the administration, configuration and support of Atlassian applications, GitHub, Linux and DevOps tools.
• Solid experience with application support to end customers and liaisoning with stakeholders to provide quick support.
• Solid experience with automation to reduce toil (manual repetitive work).
• Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
• Ability to document technical specifications.
• Good interpersonal, written, and oral communication skills.
• Ability to present ideas in user-friendly language.
• Experience of working in a team-oriented, collaborative environment.
• Ability to knowledge transfer skills to other team members.